Samuel Phills
Shreveport,LA
Summary
Dynamic and detail-oriented professional with a proven track record at Hilton Hotel, excelling in guest room cleaning and inventory management. Known for reliability and initiative-taking, I consistently improved service quality, leading to increased guest satisfaction. Proficient in cleaning techniques and adept at training staff to uphold high standards.
Overview
2026
2026
years of professional experience
Work History
Houseman
Hilton Hotel
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Expeditor
Sam's Town Casino
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Furniture Mover
Two Guys Moving & Delivery
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Supervisor
Hoilday Inn Express
06.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Backman/Cook
Podnuh's Bbq
09.2023 - 01.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Irrigation Worker
Ark-La-Tek Irrigation
07.2022 - 08.2023
- Maintained existing irrigation equipment, ensuring its proper function and longevity.
- Improved irrigation efficiency by installing and maintaining various types of irrigation systems.
- Identified potential issues within the irrigation system through regular inspections, implementing necessary repairs or adjustments as needed.
- Contributed to sustainable water management practices by utilizing efficient watering techniques such as drip irrigation and microsprinklers.
Education
Diploma - Accounting
Southwood Highschool
Shreveport, LA05.2004
Skills
- Initiative-taking
- Reliability and punctuality
- Cleaning techniques
- Guest room cleaning
Timeline
Housekeeping Supervisor
Hoilday Inn Express
06.2024 - Current
Backman/Cook
Podnuh's Bbq
09.2023 - 01.2024
Irrigation Worker
Ark-La-Tek Irrigation
07.2022 - 08.2023
Houseman
Hilton Hotel
Expeditor
Sam's Town Casino
Furniture Mover
Two Guys Moving & Delivery
Diploma - Accounting
Southwood Highschool
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