Summary
Overview
Work History
Education
Skills
Educationalbackground
Timeline
AdministrativeAssistant
Samuel Pickens

Samuel Pickens

Insurance Professional
Litchfield Park,AZ

Summary

Profit-driven professional with +15 years of experience creating successful sales and business strategies to achieving optimal sales results within the insurance industry. Proven success exceeding revenue goals, developing new accounts, managing high volume insurance sales, supporting customer development strategies and uncovering new business opportunities. Ability to execute current sales strategies and initiatives in efforts to drive customer satisfaction and sustainable growth. Adept at revenue maximization, problem-solving, and process improvement. Well-versed in using strong product knowledge coupled with communication and relationship building abilities to shape and grow business.

Overview

16
16
years of professional experience

Work History

Sales Advisor

Elite Insurance Group
05.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Managed approximately 30 calls, emails and text per day from customers producing on average 40 policies per month.
  • Exceeded sales targets consistently by employing effective sales strategies and leveraging industry knowledge to close deals.
  • Utilized CRM software effectively to manage client information, track leads, and monitor sales progress.

Sales Manager

Matic Insurance
03.2022 - 01.2024
  • Lead team of 10-15 sales agents, defined SOPs, supported company initiatives and implemented new training processes using effective leadership, sales, training, coaching, and interviewing skills.
  • Coached to 5 core KPI’s to ensure agent success.
  • Top team in 2024 with 9861 policies, 68 policies per agent per month average, with over 13 million direct written premiums.
  • Grew new Phoenix office from 3 sales agents to 40.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Allstate Licensed Sales Producer

Allstate Insurance
06.2017 - 03.2021
  • ACHIEVED significant annual revenue and profitability results by overseeing all aspects of cold-calling, referral, and networking activities
  • ESTABLISHED top sales totals in highly competitive industry by employing strong marketing talent to generate new business leveraging, secure appointments and present new policy options to decision makers
  • DEVELOPED referral leads and increased retention by identifying centers of influence and providing policy renewals and payment reminders
  • ADDRESS complex bill, claims and policy questions while spearheading entire gamut of Account Management and Targeted Marketing functions.

Retail Assistant Manager

Blue Cross Blue Shield of South Carolina
11.2016 - 06.2017
  • DROVE business growth by planning, coordinating and executing strategic marketing and community events
  • HEADED team of sales staff consisting of three licensed agents while delivering high-quality assistance to aid staff in eliminating complex service issues
  • MANAGED nightly remittance report and bank deposits in addition to accurately reconciling cash draw.

Retail Center Sales Representative

Blue Cross Blue Shield of South Carolina
07.2013 - 11.2016
  • DELIVERED high level of customer service to existing members by facilitating with renewals and enrollment in Traditional and Metal plans
  • ORGANIZED Medicare Advantage seminars to review Supplement, MA and Drug plans and compiled group insurance proposals.

Direct Sr. Sales Agent

Nationwide Insurance
06.2011 - 07.2013
  • SUCCESSFULLY closed sale and provided consultative sales experience with current and potential members by presenting explanations on coverages and recommending coverages to prospect based on identified needs
  • ANSWERED incoming calls from prospective customers looking for new insurance and exposed multi-line opportunities
  • CONDUCTED outbound follow-up calls to prospects and led comprehensive mentoring sessions to build competencies of new hire agents.

Education

Some College (No Degree) - Business Management

Wake Technical Community College
Raleigh, NC

Skills

  • Sales Planning & Management
  • Consultative Sales
  • Call Center Sales
  • Benefit Analysis & Interpretation
  • Lead Generation
  • New Business Development
  • Operations Excellence
  • Management
  • Account Management
  • Client Relationships
  • Staff Training & Development
  • Building rapport

Educationalbackground

Property & Casualty, Life, Accident, Health, and Sickness Agents Licensed in 42 states, Agent Mentoring Program, CMS Certified for 2015, AHIP Certified for 2014, 2015 & 2016, BlueCross BlueShield Outstanding Sales Achievement Award 2013, BlueCross BlueShield Outstanding Sales Achievement Award 2014, BlueCross BlueShield Outstanding Sales Achievement Award 2015, BlueCross BlueShield Outstanding Sales Achievement Award 2016

Timeline

Sales Advisor

Elite Insurance Group
05.2024 - Current

Sales Manager

Matic Insurance
03.2022 - 01.2024

Allstate Licensed Sales Producer

Allstate Insurance
06.2017 - 03.2021

Retail Assistant Manager

Blue Cross Blue Shield of South Carolina
11.2016 - 06.2017

Retail Center Sales Representative

Blue Cross Blue Shield of South Carolina
07.2013 - 11.2016

Direct Sr. Sales Agent

Nationwide Insurance
06.2011 - 07.2013

Some College (No Degree) - Business Management

Wake Technical Community College

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