Bachelor Of Business Administration -
Dallas Baptist University
01.2025 - Current
Samuel Pires
North Chesterfield,VA
Timeline
Call Agent
Daystar Television Network
10.2024 - 12.2024
Call center
Trinity Broadcast Network
02.2023 - 05.2024
Bachelor Of Theology - Ministry
Christ For The Nations Institute
01.2022 - 12.2024
High School Diploma -
I.E.C. Filadélfia
01.2019 - 12.2021
Finance Administration Assistant
I.E.C. Filadélfia
01.2019 - 12.2021
Work History
Call Agent
Daystar Television Network
10.2024 - 12.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Call center
Trinity Broadcast Network
Dallas, Texas
02.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Finance Administration Assistant
I.E.C. Filadélfia
Osasco, São Paulo (Brazil)
01.2019 - 12.2021
- Maximized customer engagement within a call center environment by providing accurate and efficient interpretation services for Thai-speaking clients.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
- Managed a team of trainers responsible for delivering high-quality instruction to hundreds of call center employees.
- Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
- Worked closely with supervisors to identify areas of improvement within the call center operations for enhanced efficiency and effectiveness.
- Increased call center efficiency by consistently meeting and exceeding performance metrics.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Education
High School Diploma -
I.E.C. Filadélfia
Osasco, Sao Paulo (Brazil) 01.2019 - 12.2021
Bachelor Of Theology - Ministry
Christ For The Nations Institute
3404 Conway Street, Dallas, Texas 01.2022 - 12.2024
Bachelor Of Business Administration -
Dallas Baptist University
Dallas, TX 01.2025 - Current
Skills
- Call center monitoring
- Call center experience
- Distribution center management
- Patient-Centered Care Approach
- Crisis call reception
- Drug Recall Procedures
- Finance organization
- Personal Finance Management
- Business Finance
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
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