Samuel Polanco
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Outreach Executive Rep.
Oak Street Health
07.2022 - Current
- Participated in regular status and strategy meetings with customers' senior management to understand and meet needs.
- Helped monitor customer and competitor activity and industry trends.
- Conducted annual business plans and segmentation audits.
- Helped support business growth by disseminating information that favorably promoted organization products and services.
- Prepared electronic daily field observation reports and summary reports.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Benefit Advocate
Aflac
09.2019 - 07.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Directed and controlled 401K, medical, dental and vision benefit packages.
- Updated benefit cost summaries for employer cost tracking.
- Processed monthly remittance and reconciliation for various benefit plans.
- Coordinated submission and processing of life insurance claims.
- Observed strict procedures to maintain data and plan participant confidentiality.
Facilitator Enrollment
Healthfirst Insurance
10.2013 - 07.2018
- Collaborated with costumer services to identify areas in need of improvement and implement solutions.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Planned and facilitated New York State of Health workshops in accordance with application curricula, employing varied methods to maximize attendance.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Advocated for program participants in no cost lost cost health insurances program, outlining cases and needs to program executives.
Education
Associate of Science - Computer Programming
Bronx Community College of The City University
Bronx, NY06.2025
BBA - Human Services
Boricua College
New York, NY06.
Skills
- I am fluent in Spanish
- Intermediate in Portuguese
- Work well as individuals or teams Have close to 10 year health fields Have Accidental and Health Licensed
- Problem-Solving Strengths
- Prospecting Skills
- Customer Retention Abilities
- Client Requirements
- Customer Relations
- Outreach Initiatives
- Strategic Planning
- Quality Assurance
- Administrative support
- Data collection
- Data Entry
- Research
- Customer retention Documentation
Languages
Portuguese
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Outreach Executive Rep.
Oak Street Health
07.2022 - Current
Benefit Advocate
Aflac
09.2019 - 07.2022
Facilitator Enrollment
Healthfirst Insurance
10.2013 - 07.2018
Associate of Science - Computer Programming
Bronx Community College of The City University
BBA - Human Services
Boricua College
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