Samuel Pollock
Humble,TX
Summary
Experienced in providing exceptional customer service in diverse roles. With a strong focus on ensuring safety and satisfaction. Demonstrated ability to communicate effectively, address customer needs, and collaborate with team members to deliver excellence in service. Adept at maximizing customer satisfaction, and enforcing regulations. Ready to leverage my expertise and dedication to contribute effectively in a dynamic work environment. Dedicated Customer Service expert dedicated to providing quality care for ultimate customer satisfaction.
Overview
5
5
years of professional experience
Work History
Concierge Driver
JW Marriott
03.2023 - 08.2024
- Greeted and interacted with guests upon arrival to provide great service
- Offered directions and recommendations to assist customers with events or local attractions
- Kept parking areas clean and orderly to ensure that space usage was maximized
- Provided customer assistance and information, such as giving directions and handling wheelchairs
- Provided concierge services to guests and assisted with their travel plans
Flight Attendant
MESA Airlines
08.2022 - 03.2023
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs
- Developed strong interpersonal skills to effectively address customer needs and complaints
- Trained in emergency evacuation procedures, CPR, and First Aid
- Collaborated with flight crew members to provide excellent customer service
- Stowed and organized luggage in overhead bins for maximum storage capacity
Guest Service Officer
Valet Resource Group
10.2021 - 05.2022
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Customer Success Representative
Envoy Air Inc. an American Airlines Company Group
02.2019 - 04.2021
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Entered information into reservations system to update and maintain records.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
05.2021
Skills
- Adaptability
- Ability to Multitask
- Fast Learner
- Customer Service
- Safety Principles
- Communication Skills
- Interpersonal Skills
- Coordination Skills
- Excellence in Service
- Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Concierge Driver - JW Marriott
03.2023 - 08.2024
Flight Attendant - MESA Airlines
08.2022 - 03.2023
Guest Service Officer - Valet Resource Group
10.2021 - 05.2022
Customer Success Representative - Envoy Air Inc. an American Airlines Company Group
02.2019 - 04.2021
LISA Academy North - High School Diploma,
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Kameron JenkinsKameron Jenkins
Server / Cocktail Server / Bartender at JW MarriottServer / Cocktail Server / Bartender at JW Marriott
Leanne MilesLeanne Miles
Complaints and Escalation Insight Specialist at JPMorgan ChaseComplaints and Escalation Insight Specialist at JPMorgan Chase