Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Porras

Colorado Springs,CO

Summary

Professional in hospitality industry equipped to deliver exceptional guest experiences, including handling inbound and outbound calls as efficiently as possible. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.

Overview

9
9
years of professional experience

Work History

Military

U.S. Army
08.2020 - Current
  • Combat-trained leader with calm focus under pressure, determining mission goals and generating motivation despite formidable external forces.
  • First-aid and safety trained with high degree of situational awareness.
  • Strategic Soldier committed to defending and protecting national interests.

Front Desk Agent

Red Rock Casino Resort & Spa
03.2024 - 12.2025
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Addressed guest inquiries and concerns, providing exceptional customer service to enhance satisfaction.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.

Key Holder/Sales Associate

Hollister Co
02.2017 - 03.2020
  • Displayed product knowledge and customer experience skills.
  • Provided leadership support and help run the store when managers are away.
  • Understands store sales plan and company sales goals and helps drive sales by increasing key performance indicators.

Education

High school diploma -

Chaparral High School
Las Vegas, NV
08.2017

Skills

  • Telephone etiquette
  • Call Handling
  • Management and Leadership Experience
  • Organizational Skills
  • Retail Sales
  • Communication Skills
  • Time Management
  • Hospitality Skills
  • Dependable and responsible
  • Teamwork and collaboration
  • Call handling

Timeline

Front Desk Agent

Red Rock Casino Resort & Spa
03.2024 - 12.2025

Military

U.S. Army
08.2020 - Current

Key Holder/Sales Associate

Hollister Co
02.2017 - 03.2020

High school diploma -

Chaparral High School

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