Trained computer support professional that is transitioning into a new career path.Has a demonstrated ability to integrate computer skills, customer service experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company and its values, while also maintaining individual success. Internship with Ubisoft as Tech support for three months
Overview
19
19
years of professional experience
Work History
Production Control Clerk
Vectrus
Fort Bragg, NC
11.2019 - 03.2022
Accurately inputs data and functionally operates in GCSS-Army system
Coordinates and expedites flow of materials, parts, components, and assemblies within or between departments
In accordance with production and shipping schedules or department supervisors' priorities
Verifies correctness of incoming shipments by comparing items and quantities unloaded against bills of
Lading, invoices, manifests, storage receipts, or other records
Compiles and records production data from customer orders, work tickets, product specifications, and individual
Worker production sheets following prescribed procedures and using various word processing techniques
Calculate such factors as types and quantities of items produced, materials used, amount of scrap, frequency of
Developed systems to expedite production and cut costs by [40]%
Defects, and worker and department production rates
Prepares production reports based on data compiled, tabulated, and computed, following prescribed formats
Compiles detailed production sheets or work tickets for use by production works as guides in assembly or
Manufacture of products
Job duties and responsibilities may change due to contractual requirements
Performs other duties as assigned to meet organizational/operational objectives.
Patient Transportation CHT
Cape Fear Valley Health System
Fayetteville, NC
06.2016 - 11.2019
Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or movable beds
Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas
Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare
Organizations (JCAHO) requirements
Updates job knowledge by participating in educational opportunities
Enhances health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Handled [Number] calls per day to address customer inquiries and concerns
Documentation Skills, Decision Making, Patient Services, Health Care Administration, Health Promotion and Maintenance
National Association of Healthcare Transport Management (NAHUM) is composed of transport management from throughout US and Canada who are responsible for transportation of patients within hospital settings
Other related activities managed by these individuals may include:
Mail services, shuttle/van transportation, equipment management, distribution, item/materials/ specimens movement, patient lift teams, greeter services, sitter services, and volunteer service management Handled [16] calls per day to address customer inquiries and concerns
Picker/Packer
Manpower Staffing Temporary Agency/ SaltLife
Fayetteville, NC
06.2015 - 05.2016
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
Kept detailed records of inventories using tablet, resulting in increased order accuracy
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
Checked packing slips and other documentation to appropriately box items requested by clientele
Increased invoice sales on orders
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service
Kept detailed records of inventories using Microsoft, resulting in increased order accuracy
Kept detailed records of inventories using Scanners, resulting in increased order accuracy
Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment
Operator Assistant 1
DAK Americas
Cedar Creek, NC
07.2014 - 10.2014
Covered operators during breaks to reduce operational delays and maintain production schedule
Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support
Achieved maximum output of production with desired quality while maintaining clean and safe working area
Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards
Inspected and packaged finished products to consistently meet quality specifications and inspection criteria
Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements
Monitored and tracked warehouse inventory and ordered new materials to prevent shortages
Drafted reports detailing machine production outputs and material quantities
Analyzed and measured final products with precision tools to confirm compliance to specifications and standards
Order Picker/Forklift Operator
Dayco Products
Fayetteville, NC
03.2014 - 07.2014
Performed general physical activities in warehouse; loading, unloading, sorting and moving products
Filled and completed order receipts, assembled orders in shipping containers and marked containers
Read work orders and received verbal instructions for work assignments
Operated forklift in performance of order filling duties when required Inspected and performed minor maintenance on the equipment
Logistics Technician/Analyst & (AWRDS Clerk
AECOM
02.2011 - 06.2013
Army War Reserve Deployment System, Completed work requests and input material release orders into the AWRDS deployment system within 24 hours of receipt
Processed picked tickets from bench stock, pulled stock, placed in work order bin and updated status on handle time
Posted received items and durables into property record within a 24 hours of receipt
Assisted supervisor in the implementation of DS/GS (Deployment/Government systems) maintenance policies and procedures
Increased production of APS-5 (Army prepositions stocks) to maximize total profit of company
Trained personnel to perform functions on AWRDS PDA (personal digital assistant; handheld information device)
Designed a computerized inventory tracking sheet to locate APS-5 sensitive items
Production Operator
SNF Holding Company
Riceboro, GA
04.2007 - 02.2011
Provided packaging, inspection and material handling services to client base
Transported materials to and from warehouse for inventory, storage and shipment
Utilized forklift, pallet jacks, transport vehicles and other necessary modes to transport materials
Entered data and produced documentation for accurate tracking, inventory and accountability of materials
Senior Warehouseman
LEAR SIEGLER SERVICES
Taji
01.2006 - 04.2007
Provided logistical support to military and government entities
Executed, administered and completed missions as set forth in the Statement of Work Responsible for training new personnel to support the mission
Planned daily activities to assess and resolve operational issues
Automated Logistical Specialist
U.S. Army
Fort Stewart, GA
08.2000 - 10.2004
Established and maintained accounting records, records of stock, inventory, material control and supply reports
Maintained stock locator system and administered document control procedures
Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents
Unloaded, unpacked, inspected, counted, sorted, palletized and stored incoming supplies and equipment
Maintained automated and manual accounting records of posted receipts, dues, credits and debits
Served in Operation Iraq Freedom 2003 and successfully transported military units inventory to secured locations
Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements
Education
Some College (No Degree) -
Fayetteville Technical Community College
Fayetteville, NC
System Administrator in Information Technology - Business Adminstration
New Horizons Computer Learning School
Raleigh, NC
01.2016
Some College (No Degree) - Business Administration
Vance-Granville Community College
Henderson, NC
GED -
Kittrell Job Corps
Kittrell, NC
05.1999
Skills
Windows XP/7/81
Microsoft Office
Hardware/Software installation
Network protocols and standards
Desktop systems
Set-up users and policies
Network implementation
Install, configure, upgrade and troubleshoot vendor neutral systems
OS Fundamentals
Perform post installation configuration
TCP/IP configuration
Preventative system maintenance and support
Install and configure client operating systems
Understanding of development, networking, security and business concepts
Diagnosing software and hardware problems
Install and configure Windows Server 2012
Critical Thinking
Materials Planning
Preventive Maintenance
Control Production
Production Work
Pallet Jacks
Site Visits
Creative Solutions
Accomplishments
Resolved product issue through consumer testing.
Supervised team of [Number] staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Production Control Clerk
Vectrus
11.2019 - 03.2022
Patient Transportation CHT
Cape Fear Valley Health System
06.2016 - 11.2019
Picker/Packer
Manpower Staffing Temporary Agency/ SaltLife
06.2015 - 05.2016
Operator Assistant 1
DAK Americas
07.2014 - 10.2014
Order Picker/Forklift Operator
Dayco Products
03.2014 - 07.2014
Logistics Technician/Analyst & (AWRDS Clerk
AECOM
02.2011 - 06.2013
Production Operator
SNF Holding Company
04.2007 - 02.2011
Senior Warehouseman
LEAR SIEGLER SERVICES
01.2006 - 04.2007
Automated Logistical Specialist
U.S. Army
08.2000 - 10.2004
Some College (No Degree) -
Fayetteville Technical Community College
System Administrator in Information Technology - Business Adminstration
New Horizons Computer Learning School
Some College (No Degree) - Business Administration