Samuel Prather
Sonora,CA
Summary
Dynamic and adaptable professional with a proven track record at Black Oak Casino Resort, excelling in high-pressure environments with exceptional customer service and money handling expertise. Skilled in fostering community and enhancing guest experiences, demonstrating keen observation and analytical thinking. Achieved consistently positive customer satisfaction scores, underscoring reliability and attention to detail.
Overview
5
5
years of professional experience
Work History
Table Games Dealer
Chicken Ranch Casino Resort
09.2022 - 11.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Enhanced guest experience by providing friendly and professional service during game sessions.
Table Games Dealer
Black Oak Casino Resort
05.2022 - 09.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Enhanced guest experience by providing friendly and professional service during game sessions.
Slot Service Representative
Black Oak Casino Resort
11.2021 - 05.2022
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
Cage Cashier
Black Oak Casino Resort
05.2021 - 11.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Barista
Black Oak Casino Resort
07.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Bowling/Arcade Attendant
Black Oak Casino Resort
04.2018 - 03.2020
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Ensured safety protocols were followed consistently by both employees and guests within the facility''s premises.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
Education
High School Diploma -
Theodore Bird High School
Sonora, CA 9537001.2018
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Analytical Skills
- Time management abilities
- Analytical Thinking
- Task Prioritization
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
- Memory retention
Timeline
Table Games Dealer
Chicken Ranch Casino Resort
09.2022 - 11.2022
Table Games Dealer
Black Oak Casino Resort
05.2022 - 09.2022
Slot Service Representative
Black Oak Casino Resort
11.2021 - 05.2022
Cage Cashier
Black Oak Casino Resort
05.2021 - 11.2021
Barista
Black Oak Casino Resort
07.2020 - 05.2021
Bowling/Arcade Attendant
Black Oak Casino Resort
04.2018 - 03.2020
High School Diploma -
Theodore Bird High School
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