Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Professional field expert with proven capability in delivering technical solutions and optimizing on-site operations. Strong analytical and problem-solving skills, adept at equipment maintenance, troubleshooting, and system installations. Collaborative team player focused on achieving results and adapting to evolving project demands. Recognized for reliability, technical proficiency, and effective communication.
Overview
19
19
years of professional experience
Work History
Irrigation Technician
Massey Services
05.2023 - Current
Installed irrigation systems for all types of customers, both residential, and commercial.
Supervised installation work of other technicians to make sure systems were fully operational.
Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
Highest producing sales for irrigation systems in the region
Business Owner
Laya N Sam
02.2020 - Current
Developed business plan to secure financial backing from investors
Identified and recruited staff members, including managers and sales personnel
Established marketing strategies, such as social media campaigns, to promote the business
Monitored cash flow to ensure proper budgeting of resources
Negotiated contracts with vendors for supplies and services
Managed inventory levels to meet customer demand while minimizing costs
Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability
Reviewed financial statements on a monthly basis in order to assess financial health of the organization
Analyzed competitor's pricing and product offerings in order to remain competitive within the market
Investigated new technologies that could improve efficiency within the organization
Kept records for production, inventory, income and expenses
Determined pricing for products or services based on costs and competition
Developed business from ground up and prepared records and operations for smooth handover to new owners
Improved company's quality and productivity by streamlining systems and processes
Life Insurance Agent
Self-Employed
02.2020 - 09.2021
Developed and maintained relationships with clients to ensure customer satisfaction
Assisted customers in selecting the right life insurance coverage for their needs
Conducted market research to identify potential new products and services
Negotiated terms of policy with clients to ensure maximum benefit for both parties
Educated clients on various types of life insurance policies available in the market
Attended educational seminars and conferences to stay up-to-date on industry trends
Advised clients on the tax implications of their investments and purchases
Identified areas of improvement within the company's processes and procedures
Prepared quotes for prospective customers based on their individual needs
Participated in team meetings to discuss strategies for increasing sales performance
Performed administrative tasks such as filing paperwork or updating databases
Field Engineer
Ortho Clinical Diagnostics
08.2013 - 02.2020
Installed and configured network hardware, software, and cabling for customers
Troubleshooted customer networking issues with remote access tools
Provided technical support to customers via phone, email, and onsite visits
Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components
Created detailed documentation of network configurations and settings
Prepared reports summarizing project status updates for stakeholders
Assessed customer requirements to develop customized solutions that best meet their needs
Collaborated with cross-functional teams across multiple locations during product design cycles
Utilized knowledge and skills in root cause failure analysis
Communicated with clients and coworkers about analysis results
Performed testing to determine functionality or optimization
Calibrated scientific or technical equipment
Advised customers on use of products or services
Conferred with technical personnel to prepare designs or operational plans
Avoided data loss by creating back-ups of programs
Driver Trainer
USA Truck Inc
08.2006 - 08.2013
Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations
Developed and implemented driver training programs to meet company standards
Conducted classroom and hands-on training sessions for employees in vehicle operation techniques
Provided individualized instruction to help drivers understand safety procedures and rules of the road
Assessed new employee's driving skills and provided feedback to improve their performance
Monitored trainees' progress throughout the course of instruction and documented results
Organized learning activities that promoted safe driving habits among trainees
Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel
Explained proper maintenance practices for a variety of vehicles, such as checking oil levels or tire pressure before each trip
Enforced safety policies among employees by issuing warnings or suspending those who violated them
Evaluated trainee performance at the end of courses using written tests or practical examinations
Instructed drivers on proper procedures for operating trucks, including shifting gears and backing up trailers
Education
Associate of Science - Biomedical Engineering
Santa Fe College
Gainesville, FL
05.2013
Bachelor of Arts - Business Administration And Management
Sullivan University
Louisville, KY
05.2004
Skills
Business Administration
Employee Training
Talent Allocation
Regulatory Compliance
Resources Allocation
Strategic Planning
Financial Management
Business Development
Business Planning
Customer Service
Project Management
Consulting
Budget Control
Coaching and Mentoring
Issue Resolution
Verbal and written communication
Electrical troubleshooting
Preventive Maintenance
Inventory management
System maintenance
Relationship building
Team communication
Field data collection
Safety procedures
Site inspections
Quality assurance
Troubleshooting
Customer support
Document management
Analytics
Network configuration
Software programming
Remote diagnostics
Corrective action planning
Service sales
Electrical engineering
Field testing
Blueprints and schematics
Problem resolution
Computer skills
Inspections
Critical thinking
Time management
Reliability
Accomplishments
Supervised team of 11 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved successful reduction of service calls through effectively helping with engineering studies and data analysis of several recurring issues and errors.
Exceeded monthly sales quotas consistently since hired at Massey Services.
Interests
Electronics and Circuit Building
I enjoy helping others and giving back to the community
Cooking
Supporting STEM education initiatives and mentorship programs
DIY and Home Improvement
I like working with my hands and fixing things
Stand-up Paddleboarding (SUP)
Rock Climbing
Woodworking
Artificial Intelligence (AI) and Machine Learning
Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Creative Writing
Robotics
Timeline
Irrigation Technician
Massey Services
05.2023 - Current
Business Owner
Laya N Sam
02.2020 - Current
Life Insurance Agent
Self-Employed
02.2020 - 09.2021
Field Engineer
Ortho Clinical Diagnostics
08.2013 - 02.2020
Driver Trainer
USA Truck Inc
08.2006 - 08.2013
Bachelor of Arts - Business Administration And Management
Sullivan University
Associate of Science - Biomedical Engineering
Santa Fe College
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