Samuel Quadri
Newark
Summary
Dynamic customer service professional with a strong background at Kamark Technologies, excelling in technology repair and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and communication skills. Recognized for training new staff and improving store operations, ensuring a seamless customer experience in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Dunkin' Donuts
Newark
11.2024 - 04.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
ASSOCIATE/ASSISTANT MANAGER
Kamark Technologies
Newark
05.2022 - 12.2023
- Provided exceptional customer service and sales support for mobile phones and tech products. Diagnosed and repaired phone hardware and software issues. Assisted in managing store operations, handling transactions, and resolving customer inquiries. Trained new employees on customer engagement strategies and product knowledge.
CUSTOMER SERVICE REPRESENTATIVE
Local Retail Store
Newark
12.2020 - 12.2022
- Delivered high-quality customer service by assisting guests with inquiries and purchases. Handled transactions, processed payments, and managed refunds efficiently. Resolved customer concerns with professionalism and problem-solving skills. Maintained store presentation and assisted in stocking inventory.
Education
Master of Science - Computer Science
Stockton University
Galloway, NJ01.2028
High School Diploma -
Northstar Lincoln Park High School
Newark, NJ01.2024
Skills
- Customer Service & Communication
- Technology & Device Repair (Phones, Hardware, Software)
- Leadership & Teamwork
- Graphic Design & Digital Creativity
- Problem-Solving & Innovation
- Adaptability in Fast-Paced Environments
- Strong Work Ethic & Attention to Detail
- Cash Handling & Transaction Processing
- Conflict Resolution & Customer Satisfaction
Hobbies and Interests
YouTube Creator, Soccer, Working Out, Coding, Graphic Designer
Accomplishments
10x Honor Roll Student, Most Improved Student (All 4 Years), Soccer Team Captain (Senior Year), 2x State Division Team of the Year, Outstanding Player for The Sec (School Division) Junior and Senior Year
Timeline
Barista
Dunkin' Donuts
11.2024 - 04.2025
ASSOCIATE/ASSISTANT MANAGER
Kamark Technologies
05.2022 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Local Retail Store
12.2020 - 12.2022
Master of Science - Computer Science
Stockton University
High School Diploma -
Northstar Lincoln Park High School
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