Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Ramsey

Sr Specialist Circuit Provisioning
Fort Worth,TX

Summary

Served 12 active duty years in the Air Force from 1981-1992, Achieved the rank of Technical Sargent. From there worked for Union Pacific Rail Road Repair Diesel-Electric Locomotive Mechanical. Went to ITT while working for the rail road, and graduated in May of 1999. Started working for SBC June of 1999 as Network Technician. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Sr Specialist Circuit Provisioning

AT&T Mobility
Fort Worth, TX
11.2021 - 07.2023
  • This career step requires career level experience. Provides strong expertise in circuit design, test, and turn-up including provisioning activities supporting timely circuit ordering, installation, and completion.
  • Key Roles and Responsibilities: Interacts with suppliers and/or other carriers to order, test, and turn-up circuits which deliver communication services to mass markets, meet customer requested service, meet internal needs or enable network capacity. Designs and develops circuits used in electronic devices. Responsible for layout and design, test and turn-up, device evaluation and characterization, test box design, prototype construction and fabrication processes. Prepares test methods and specifications; analyzes equipment to establish operating data and conducts experimental tests; provides finished device approval; and prepares customer application information. Tracks critical milestone dates, escalation, and jeopardy resolution. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Acted as team leader in group projects, delegating tasks and providing feedback

Manager Network Customer Service Centers

AT&T
Richardson, TX
04.2020 - 11.2021
  • Responsible for supervision of non-management employees who are responsible for receiving, testing and handling customer repair problems. Includes analysis, correction and implementation of processes needed to provide quality customer service. May also be responsible and accountable for dispatch and completion of provisioning and maintenance work orders for Special Services, Central Office operations in Network Dispatch Center and/or other Technical Centers. Provides high level of coordination and flexibility with other work groups involved in trouble report process and abnormal service conditions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Organized and detail-oriented with strong work ethic
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated high level of initiative and creativity while tackling difficult tasks

Education

Associate of Science - Electronics Technology

ITT Technical Institute
Arlington , TX
06.1997 - 06.1999

Skills

Basic computer literacy skills

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Timeline

Sr Specialist Circuit Provisioning

AT&T Mobility
11.2021 - 07.2023

Manager Network Customer Service Centers

AT&T
04.2020 - 11.2021

Associate of Science - Electronics Technology

ITT Technical Institute
06.1997 - 06.1999

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Samuel RamseySr Specialist Circuit Provisioning