Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Rangel Sanchez

Cross Utilized Agent
San Antonio,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Food Service Worker

Sodexo Food Service
San Antonio, TX
03.2022 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Warehouse Worker

VP Racing Fuels
San Antonio, TX
06.2021 - 03.2022
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed general housekeeping and cleaning tasks.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Simplified shipping and receiving processes for improved workflow.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Call Center Agent

Conduent
San Antonio, TX
03.2021 - 05.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Cross Utilized Agent

Sea Island
San Antonio, TX
01.2021 - 03.2021
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Server

Chilis Resturant
San Antonio, TX
10.2020 - 01.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Olive Garden Restaurant
San Antonio, TX
03.2020 - 06.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.

Bar Service

Willies Ice House
San Antonio, TX
11.2019 - 02.2020
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Bussed bottles and glassware to maintain clean bar area.
  • Checked ID cards and verified bar guests were of legal age.
  • Learned how to make wide variety of mixed drinks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Food Service Worker

Traders Village San Antonio
San Antonio, TX
07.2018 - 02.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Education

High School Diploma -

Southwest High School
San Antonio, TX
06.2018

Skills

  • Quality Assessments
  • Heavy Lifting Capacity
  • Verbal and Written Communication
  • Ingredient Preparation
  • Cleaning and Sanitizing
  • Quality Control
  • Working Quickly
  • Productivity and Efficiency
  • COVID-19 Safety Protocols
  • Attention to Detail
  • Rotation Procedures
  • Heavy Lifting

Timeline

Food Service Worker

Sodexo Food Service
03.2022 - Current

Warehouse Worker

VP Racing Fuels
06.2021 - 03.2022

Call Center Agent

Conduent
03.2021 - 05.2021

Cross Utilized Agent

Sea Island
01.2021 - 03.2021

Server

Chilis Resturant
10.2020 - 01.2021

Server

Olive Garden Restaurant
03.2020 - 06.2020

Bar Service

Willies Ice House
11.2019 - 02.2020

Food Service Worker

Traders Village San Antonio
07.2018 - 02.2020

High School Diploma -

Southwest High School

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Samuel Rangel SanchezCross Utilized Agent