Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Reed

Saint Louis,MO

Summary

Built and managed a 25 team call center for over five years. Taking on the role not just as manager, but also tech support installing software on PC/Mac and windows servers. Routinely replacing defective hardware. components such as fans, CPUs and motherboards. By

resolving daily issues over the years I developed strong troubleshooting capability's and great customer support communication skills.

Overview

8
8
years of professional experience

Work History

Call Center Operations Manager

Team Running Mate
01.2019 - Current
  • Setup managed and provided network, Hardware and software support for Vicidial predictive dial call center on linux server with networked windows Pc
  • Provided desktop applications and system support for both Mac and PC
  • Preformed Hardware repairs on both Mac and PC and Laptops
  • Setup and managed pfsense firewall including vpns
  • Experienced making Cat6 Network Cables and installing
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Installed cabling, wireless routers and telephone systems
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Experienced with Microsoft Excel

General Contractor

Self-employeed
08.2021 - Current
  • Hired and oversaw subcontractors to meet project needs.
  • Reviewed contractor invoices, approving payments on acceptable work
  • Routinely lifted heavy equipment
  • Resolved customer service disputes and complaints
  • Analyzed building plans and prepared bids

Music Producer

Self-employeed
01.2016 - Current
  • Installed and Utilized industry-standard digital audio workstations (DAW) such as Ableton Live, Logic Pro X, Pro Tools and FL Studio
  • Worked flexible hours across night
  • Handled requests for specific musical selections
  • Mix and Mastered

Education

Associate of Arts - Communications

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Troubleshooting
  • Equipment Installation and Repair
  • Hardware and Software Installation
  • Cable Running
  • Hardware Upgrades
  • Customer support

Timeline

General Contractor

Self-employeed
08.2021 - Current

Call Center Operations Manager

Team Running Mate
01.2019 - Current

Music Producer

Self-employeed
01.2016 - Current

Associate of Arts - Communications

Southeast Missouri State University

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Samuel Reed