Samuel Rendon
North Augusta,SC
Summary
Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
SRP Federal Credit Union
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Part-Time Server
El Rey
02.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Monterrey Mexican Restaurant
04.2020 - 10.2021
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Recording or memorizing orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
- Trained new servers in company policies, guest service standards, and best practices.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Parrandas Night Club
01.2020 - 10.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bookkeeper
BI-LO
02.2017 - 04.2019
- Oversaw day-to-day accounting needs, including processing payments and invoices
- Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues
- Maintained records of purchases, expenditures, revenue, invoices, and payments
- Contributed to inventory accuracy with regular counts and records audits.
Crew Member
Chick-fil-A
10.2017 - 04.2018
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies
- Maintained high cleanliness, sanitation, and health code standards by cleaning building interiors throughout each shift
- Kept wait times low with smooth management of order taking and payment processing.
Education
High School Diploma -
Midland Valley High School
Skills
- POS Operation
- Order Management
- Payment Processing
- Customer Service
- Task Prioritization
- Customer relations
- Time management
- Bilingual (Spanish & English)
- Product Sales
- Notary Public
Timeline
Part-Time Server
El Rey
02.2022 - 11.2022
Member Service Representative II
SRP Federal Credit Union
10.2021 - Current
Server
Monterrey Mexican Restaurant
04.2020 - 10.2021
Bartender
Parrandas Night Club
01.2020 - 10.2021
Crew Member
Chick-fil-A
10.2017 - 04.2018
Bookkeeper
BI-LO
02.2017 - 04.2019
High School Diploma -
Midland Valley High School
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