Summary
Overview
Work History
Education
Skills
Websites
Education And Professional Development
Affiliations
Timeline
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Samuel R. Hay

Bismarck

Summary

Dynamic Territory Manager with a proven track record at US Foods, excelling in sales growth and team development. Recognized for optimizing profits and enhancing product knowledge. Strong leadership and decision-making skills, coupled with management expertise in the food industry, drive results and foster customer relationships. Committed to achieving business objectives and maximizing EBITA. Drives results in the fields he loves through passion and determination to grow.

Overview

14
14
years of professional experience

Work History

Territory Manager

US Foods
Bismarck
05.2021 - Current
  • Engage in meeting sales quotas in appointed product lines, as well as supporting the product-line performance of a team of associates.
  • Use expertise in the food and beverage industry to be a business partner to my customers, working with them to grow their business and become more profitable.
  • Provide coaching and professional development to associates in order to optimize their product knowledge and sales skills.
  • Manage a book of business to grow overall cases, bring on new business, and optimize profits. Working to grow the overall EBITA of the Area
  • Previous role: Produce Specialist - Increase and maintain market share and EBITA in the Bismarck and Grand Forks sales territory in the category of products, as well as overall growth of the markets, while establishing productive relationships with key personnel.
  • Champion sales revenue optimization, recognized as a top performer, ending 3 of my first 6 months in the top 3 as a produce specialist.

On Call Firefighter (Part Time)

City of Mandan
Mandan
05.2021 - Current
  • Respond to local emergency occurrences from homes or other places of business and deal with hazardous material incidents.
  • Assist other organizations in responding to emergency medical situations and extreme weather disasters.
  • Collaborate intensively with the community to raise fire safety awareness and encourage fire avoidance.
  • Minimize and limit the threat of fire, as well as the loss of life and property, and perform all types of rescues.

Manager

Longhorn Steakhouse
Bismarck
02.2020 - 05.2021
  • Headed overall business activities and oversaw daily operations, including staff, inventory, budget, and performance management.
  • Coordinated with the management team to develop opportunities to optimize employee engagement and guest experience.
  • Adhered to protocols on opening/closing the restaurant while ensuring the restaurant was adequately prepared for the next day.
  • Captained the daily operations of the business and resolved all customer complaints to achieve optimal customer experience.
  • Led activities while under pressure to execute during high-volume restaurant hours while maintaining quality standards.
  • Secured employee compliance to restaurant standards, industry regulations, and food safety guidelines.
  • Strictly conformed with established deadlines and exemplified the ability to work under pressure.

Airport Management Intern

Bismarck Municipal Airport
Bismarck
06.2019 - 06.2020
  • Keynoted for executing management initiatives and undertook an essential function in coordinating with team and executives.
  • Interfaced daily with cross-functional airport operations team (director, finance team, & marketing team) to learn the required skills to manage an airport while maintaining a professional image and confidentiality.
  • Reviewed and updated regulations for the airport operations manual and airport emergency plan to ensure compliance.
  • Collaborated with vendors to create comprehensive bids for airport projects to be completed on time and at a competitive cost.
  • Created and developed a detailed execution plan to allocate grant funds for airport runway improvement capital projects.
  • Acquired extensive management experience as well as learned technical skills of leading the day-to-day operations of shifts, employee management, and equipment maintenance to supervise airport operations.

Manager

Texas Roadhouse
Bismarck
01.2011 - 02.2020
  • Executed cross-functional administrative as well as service-oriented tasks to promote and maintain client satisfaction. Recognized for steering business success starting as a server and developed throughout the positions to become a manager after 3 years.
  • Supervised daily kitchen operations for a high-volume restaurant serving an average of over 5000 guests per week.
  • Engaged in food procurement, food quality, hiring staff, preparing schedules, and managing 100+ employees.
  • Led a team of kitchen staff to meet daily targets in a fast-paced environment by creating a positive, goal-oriented workplace.
  • Expanded and created high volume catering operations from 0 to 30 events/year; developing new business revenue.
  • Managed bar operations, including bar employees, liquor orders, and all daily bar procedures to ensure customer satisfaction.

Education

Associates Degree - Sciences

Bismarck State College
Bismarck, ND
12.2021

Bachelor of Science - Air Traffic Control

University of North Dakota
Grand Forks, ND
12.2012

Skills

  • Work ethic and initiative
  • Leadership & Management Experience
  • Works Well Under Pressure
  • Punctual & Dependable
  • Field Sales & Product Knowledge
  • Budget Management & Fiscal Responsibility
  • Customer Facing Interactions
  • Staff Training & Development
  • Decision-Making
  • Sales Statistics Analysis
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Food industry expertise (produce)

Education And Professional Development

  • Associates Degree in Sciences, Bismarck State College, Bismarck, ND, 2021-12-01
  • Bachelor of Science, Air Traffic Control, University of North Dakota, Grand Forks, ND, 2012-12-01
  • Private Pilot's License, Single Engine Land, University of North Dakota Aerospace, Grand Forks, ND
  • Quarterly Service Manager Award, 4, Texas Roadhouse, Bismarck, ND, 2016-01-01

Affiliations

  • Passion for the outdoors

Timeline

Territory Manager

US Foods
05.2021 - Current

On Call Firefighter (Part Time)

City of Mandan
05.2021 - Current

Manager

Longhorn Steakhouse
02.2020 - 05.2021

Airport Management Intern

Bismarck Municipal Airport
06.2019 - 06.2020

Manager

Texas Roadhouse
01.2011 - 02.2020

Associates Degree - Sciences

Bismarck State College

Bachelor of Science - Air Traffic Control

University of North Dakota

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