Samuel Rivera
Customer Advocate
Bogart,GA
Summary
Results-oriented customer advocate with experience in sales, point-of-purchase display manufacturing, offset litho printing and digital marketing. Proven track record of building customer relationships and effective team leadership with a keen ability to motivate others. Committed to delivering exceptional customer service and exceeding company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Strong communication skills and a willingness to do whatever it takes to meet team and company goals.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sales Consultant
SEOteric, LLC
Watkinsville, Georgia
07.2020 - 11.2022
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Onboarded new clients, walked them through the process of creating their account on the agency's project management platform, and introduced them to appropriate internal team members.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest digital marketing innovations and technological advancements through continuous training.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Presented the agency's offerings using interactive materials such as videos, charts and slideshows.
- Followed up with existing customers to provide additional support and address concerns.
Business Development Manager
Stone Canyon Homes
Sandy Springs, GA
05.2019 - 08.2019
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Kept meticulous client notes and updated account information in company databases.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Key Accomplishment: Created the company's CRM system by leveraging Hubspot platform.
Project Coordinator
Bipper Media
Athens, GA
03.2017 - 02.2019
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Assisted the Digital Marketing Team with the implementation of various SEO strategies and techniques on customers' websites for search engine optimization such as meta tags, H1 Tags, Image Alt Tags, etc.
Sales Consultant
Hyundai Of Athens
Athens, GA
03.2016 - 08.2016
- Presented vehicles, their features, and pricing to consumers and responsible for generating, closing, and managing sales..
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by providing ongoing customer service after the sale such as answering information about the products and/or resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest vehicle/product innovations and technological advancements through continuous training.
Internet Sales/Business Development Manager
Louie Herron Chrysler Dodge Jeep Ram
Eatonton, GA
06.2015 - 03.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Manage, supervise, and train a team of Internet Operators to respond to all inbound inquiries for the purpose of setting appointments for the showroom.
- Responsible for the hiring and onboarding of new team members.
- Conducted ongoing training opportunities for each employee through monthly performance evaluations.
- Successfully created business development opportunities with the team through social media posts (increase brand awareness) in order to increase traffic to the dealership.
Sales Consultant
Bulldog Kia Of Athens
Athens, GA
06.2012 - 06.2015
- Presented vehicles, their features, and pricing to consumers and responsible for generating, closing, and managing sales..
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by providing ongoing customer service after the sale such as answering information about the products and/or resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest vehicle/product innovations and technological advancements through continuous training.
Sales Consultant
Heyward Allen Toyota Of Athens
Athens, GA
03.2011 - 05.2012
- Presented vehicles, their features, and pricing to consumers and responsible for generating, closing, and managing sales..
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by providing ongoing customer service after the sale such as answering information about the products and/or resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest vehicle/product innovations and technological advancements through continuous training.
Customer Service Respresentative
Accurate Graphics
Lithonia, GA
03.2011 - 03.2011
- Provided primary customer support to internal and external customers.
- Handled inbound orders for cutting dies and flexo print plates as well as provide estimates and quotes.
- Arrange and coordinate deliveries of all outgoing orders.
- Set deadlines for all jobs, tracked job traffic, and saw all orders were completed from start to finish.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Warehouse/Shipping Shift Supervisor
Mission Foods Corporation
Jefferson, GA
12.2008 - 07.2010
- Maintained service quality by establishing and enforcing organization standards.
- Responsible for leading a team of warehouse associates for loading and unloading trucks and trailers while making sure pickup/delivery schedules were met.
- Loading and securing product on pallets and skids for pick up.
- Stocking shelves with products from the manufacturing department.
- Perform monthly inventory counts of all products.
- Document department stats, and key performance indicators and present them to upper management and peers on a monthly basis.
- Ensuring that the floor area is always clean and safe.
- Ensuring all team members (including myself) kept up with forklift training and certifications.
- Responsible for ensuring the team adhered to all food and warehouse safety procedures and wearing personal protective equipment (PPE), including ongoing training.
Special Projects Coordinator
Progress Container & Display
Winder, GA
05.2005 - 11.2008
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Procured all tooling, including labels, cutting dies, clips, tape, etc required for each upcoming project.
- Acted as the primary contact for suppliers regarding quotes, price negotiation, and the delivery of all tooling for multiple point-of-purchase display projects simultaneously.
- Attended inter-departmental meetings regarding ongoing and upcoming projects and gathered key information for use in project planning.
- Worked in conjunction with customer service and production managers to ensure the on-time delivery of materials in order to meet production schedules and deadlines.
- Inspected shipments of all tooling and supplies received and ensured everything matched the P.O.'s that were issued.
Pre-Press Associate/Night Shift Supervisor
IPD Printing/RRD
Atlanta, GA
01.1991 - 05.2005
- Organized evening meetings to set operations for following day and next shift crew.
- Observed each team member to carry out duties and provided constructive criticism.
- Assisted customers with complaints, questions and concerns.
- Manage job traffic and coordinated department workflows in accordance with customer deadlines.
- Responsible for conducting annual performance reviews, merit increases, interviewing, hiring, and disciplinary issues.
- Worked directly with customers and sales staff with press checks to answer any questions, often contributing ideas to help resolve print-related issues.
- Carried out instructions regarding corrections or alterations. Performed quality control to ensure all revisions/corrections have been made correctly.
- Used various software applications to perform page layout and imposition.
- Conventional and digital platemaking, camera, Opti-Copy, 3M Matchprints, bluelines, digital proofs, digital film output.
Education
No Degree - Graphic Arts
Inter-American University
Fajardo, PR 05.2001 -
High School Diploma -
Dr. Santiago Veve Calzada High School
Fajardo, PR 08.1980 - 05.1983
Skills
Demonstrations
Product and service knowledge
Strategic planning
Customer oversight
B2B sales
Persuasive communication
Time management
Problem solving strength
Client Service
Staff Training
Microsoft Applications/Windows
Customer Relations
Digital marketing
Hubspot, elead, Salesmate, Vin Solutions, CRM Platforms
Face-to-face Client Engagement
B2C Sales
Accomplishments
- Successfully built a customized CRM system (leveraging Hubspot), for the Business Development Department at Ston Canyon Homes.
- Successfully created a way to electronically generate Purchase Orders at Progress Container & Display using their internal data system. Up until then, they were using paper copies and each job required 3-5 copies of the P.O.'s
- Leveraged key personnel within the marketing and web development teams at SEOteric to help me ensure prospective and current clients that we were not just service providers but business partners with a keen desire to help them grow their business.
Certification
Dale Carnegie Leadership Training
Timeline
Sales Consultant
SEOteric, LLC
07.2020 - 11.2022
Business Development Manager
Stone Canyon Homes
05.2019 - 08.2019
Project Coordinator
Bipper Media
03.2017 - 02.2019
Sales Consultant
Hyundai Of Athens
03.2016 - 08.2016
Internet Sales/Business Development Manager
Louie Herron Chrysler Dodge Jeep Ram
06.2015 - 03.2016
Sales Consultant
Bulldog Kia Of Athens
06.2012 - 06.2015
Sales Consultant
Heyward Allen Toyota Of Athens
03.2011 - 05.2012
Customer Service Respresentative
Accurate Graphics
03.2011 - 03.2011
Warehouse/Shipping Shift Supervisor
Mission Foods Corporation
12.2008 - 07.2010
Dale Carnegie Leadership Training
04-2008
Special Projects Coordinator
Progress Container & Display
05.2005 - 11.2008
No Degree - Graphic Arts
Inter-American University
05.2001 -
Pre-Press Associate/Night Shift Supervisor
IPD Printing/RRD
01.1991 - 05.2005
High School Diploma -
Dr. Santiago Veve Calzada High School
08.1980 - 05.1983