Rosa Rivera
East Haven,CT
Summary
Dynamic hospitality professional with extensive experience at Omni Hotels & Resorts, excelling in staff management and customer service. Proven track record in enhancing team productivity and resolving conflicts, while implementing efficient workflows. Skilled in training and mentoring, fostering a culture of excellence and achieving organizational goals through effective decision-making.
Overview
2026
2026
years of professional experience
Work History
PBX Operator
Omni Hotels & Resorts
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
Room Attendant
Omni Hotels & Resorts
Supervisor
Omni Hotels & Resorts
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Housekeeping Manager
Omni Hotels & Resorts
07.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of Number housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
Timeline
Housekeeping Manager
Omni Hotels & Resorts
07.2022 - Current
PBX Operator
Omni Hotels & Resorts
Room Attendant
Omni Hotels & Resorts
Supervisor
Omni Hotels & Resorts
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