Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Rodgers

Moss Point

Summary

Dynamic customer service professional recognized for consistently achieving exceptional satisfaction ratings and rapid resolutions. Over five years of experience in client-centered environments, with expertise in tactful communication and active listening that facilitates creative problem-solving and fosters positive outcomes. Proven ability to diffuse volatile situations, generate additional revenue, and cultivate strong relationships with both staff and customers, enhancing team dynamics and operational success. Detail-oriented Retail Merchandiser with a solid background in product placement strategies, complemented by a strong work ethic and organizational skills, ready to contribute effectively to a goal-oriented team while embracing new challenges.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Planet Fitness
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Representative

RNR Tire Express
06.2022 - 10.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Member Service Representative

Planet Fitness
11.2019 - 10.2023
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Offering exceptional customer service to differentiate and promote company brands.
  • Maintained a strong knowledgebase of product options and sales promotions to better serve every customer.
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Liaised between patrons, store personnel and internal departments.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Fitness Center Attendant

Mississippi Gulf Coast Community College
01.2018 - 06.2022
  • Watched clients during exercises and assisted with exercises.
  • Devised new programs and monitored client progress.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.

Merchandiser

Coca-Cola
08.2015 - 08.2018
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Displayed appropriate signage for products and sales promotions.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Built effective relationships with each store to develop superior customer satisfaction.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Education

Associate of Science - Marine Science

Mississippi Gulf Coast Community College
Perkinston, MS
05.2018

Skills

  • Database management
  • Accurate data entry
  • Detailed financial documentation
  • Familiarity with security protocols
  • Customer service
  • Team building
  • Seasonal promotions
  • Planning and coordination
  • Money handling
  • Team leadership
  • Time management
  • Decision-making

Timeline

Assistant Manager

Planet Fitness
10.2023 - Current

Sales Representative

RNR Tire Express
06.2022 - 10.2023

Member Service Representative

Planet Fitness
11.2019 - 10.2023

Fitness Center Attendant

Mississippi Gulf Coast Community College
01.2018 - 06.2022

Merchandiser

Coca-Cola
08.2015 - 08.2018

Associate of Science - Marine Science

Mississippi Gulf Coast Community College

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