SAMUEL RODRIGUEZ
CHICAGO,IL
Summary
LUXURY RETAIL SALES SUPERVISOR leveraging extensive experience in customer service, business development, and the fashion industry to provide a white-glove client experience that stimulates Book of Business (BoB) growth and revenue generation. Dedicated and energetic problem solver consistently surpassing customer expectations through the deployment of interpersonal communication and active listening acumen. Passionate leader adept at providing support to colleagues, facilitating the achievement of common goals pertaining to sales, customer service, and key operational metrics.
Overview
8
8
years of professional experience
Work History
Key Holder
Versace
10.2021 - Current
- Supervised a Italian luxury retail store by handling sales, customer service, and daily operations, upholding consistently positive experiences for clients to secure return and referral business
- Received five separate positive feedback commendations delivered from patrons to the store director due to outstanding work ethic and provision of top-tier customer service
- Led a team of two client advisors, holding team meetings to discuss best practices regarding sales, client relations, and white-glove luxury retail service in addition to direct coaching and mentorship.
Supervisor
Gucci
10.2017 - 09.2021
- Performed all activities for a lease boutique Gucci store inside a Saks Fifth Avenue, conducting front of house activities such as sales and customer support while also completing paperwork, unpackaging and scanning merchandise.
- Utilized interpersonal communication and active listening abilities to build rapport with clientele and establish long-term relationships, successfully building an extensive Book of Business (BoB) that facilitated achievement of $1M in sales in 2020 and $1M in sales during the first five months of 2021
- Provided white-glove customer support befitting the luxury retail environment, showcasing dedication, work ethic, and passion for fashion in providing customized support for each client and assisting with finding optimal fits; received positive survey results regarding customer experience.
Men's Designer Sales Rep
Barney's New York
03.2016 - 09.2017
- Served in a sales capacity at the flagship store in Chicago, successfully operating on the floor to assist customers, aid colleagues, and ultimately build a Book of Business (BoB) in the luxury retail space.
Education
Bachelor Degree - Business Administration And Management
DePaul University
Chicago, IL05.2017
Skills
- Luxury Retail Sales
- Client Relations
- Fashion Industry
- High-End Customer Service
- Visual Merchandising
- Book of Business Growth
- Team Leadership
- Customer Experience
- Business Development
- Point of Sale (POS) Systems
- LUCE
- Microsoft Office Suite
Languages
English
Full Professional
Portuguese
Full Professional
Timeline
Key Holder
Versace
10.2021 - Current
Supervisor
Gucci
10.2017 - 09.2021
Men's Designer Sales Rep
Barney's New York
03.2016 - 09.2017
Bachelor Degree - Business Administration And Management
DePaul University