Samuel Rodriguez
San Jose,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Bar Back
Mountain Winery
03.2024 - 07.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Replaced empty kegs and soda syrups.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Greeted customers and provided friendly, knowledgeable service.
Tech Specialists
Target
11.2022 - 08.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Service Specialist
Fitness 19
09.2021 - 09.2022
- Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Bakery Worker
lunardis
03.2021 - 07.2021
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
Education
High School Diploma -
Branham High School
San Jose, CA06.2021
Skills
- Credit Card Payment Processing
- Problem Detection and Resolution
- Relationship Building
- Clear Communication
- Critical Thinking
- In-Store Support
- Conflict Mediation
- High-Energy Attitude
- Customer Relations
- Product Organization
- Store Maintenance
- Adaptive Team Player
Timeline
Bar Back
Mountain Winery
03.2024 - 07.2024
Tech Specialists
Target
11.2022 - 08.2023
Service Specialist
Fitness 19
09.2021 - 09.2022
Bakery Worker
lunardis
03.2021 - 07.2021
High School Diploma -
Branham High School
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