Samuel Rodriguez
Lake Geneva,WI
Summary
Versatile and dependable, honed skills in GPS navigation and exceptional customer service during tenures at Instacart and Microcenter. Proven track record of enhancing customer satisfaction through adept problem-solving and efficient route planning. Achieved a significant reduction in delivery times by 20%, showcasing adaptability and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Instacart Delivery Driver
Instacart
11.2022 - Current
- Operated vehicle safely in highly congested areas with no traffic violations for 10 years.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Kept detailed records of deliveries and money received from customers.
- Protected people and equipment from hazardous materials by using correct procedures.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained top 1% status for 3 years.
Ride Share Driver
Uber And Lyft
05.2015 - 10.2022
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel with not incidents for 7 years.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Responded to passenger concerns and complaints politely and professionally.
- Adhered to all safety regulations and traffic laws while driving.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Followed company guidelines and policies when interacting with passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Processed payments for rides and provided accurate change when necessary.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Communicated with passengers regarding estimated time of arrival.
- Developed deep knowledge of local routes and area destinations.
- Remained calm and poised in emergent situations.
- Drove VIPs to corporate events and meetings.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Observed passengers during the journey and reported any suspicious behavior.
- Responded with ease to sudden changes in routes and schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Delivered passengers to destinations safely and on time.
- Helped passengers with luggage, collected fares and politely answered questions.
- Adhered to tight schedule and met departure and arrival deadlines.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Followed designated routes and schedules while operating vehicles.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Followed applicable traffic regulations and traffic laws.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents for 7 years.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Computer Repair Tech/Sales
Microcenter
07.2013 - 07.2015
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Supplied end-user assistance for Windows systems via remote and on-site support.
- Refurbished used computers and technological equipment, saving companies money.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
- Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 30 desktops.
- Maintained 30 company computers by troubleshooting and performing needed repairs.
- Maintained and repaired peripheral equipment such as laptops and mobile phones, recommending upgrades and replacements.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and 3D printers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Assistant Manager
JGR Landscaping
01.2006 - 06.2013
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased customer base by 30%.
Education
Associate of Science - General Education
City Colleges of Chicago
Chicago, IL04-2013
Skills
- Commercial driving
- Delivery logging
- Dependable and reliable
- Problem-solving
- Vehicle systems
- Pre-trip and Post-trip inspections
- Traffic laws
- GPS navigation
- Payment collection
- Customer service
- Route logs
- Safe driving
- Exceptional written and verbal communication skills
- Adaptability and flexibility
- Delivery scheduling
- Map reading and navigation skills
Languages
Spanish
Native or Bilingual
Timeline
Instacart Delivery Driver
Instacart
11.2022 - Current
Ride Share Driver
Uber And Lyft
05.2015 - 10.2022
Computer Repair Tech/Sales
Microcenter
07.2013 - 07.2015
Assistant Manager
JGR Landscaping
01.2006 - 06.2013
Associate of Science - General Education
City Colleges of Chicago
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