Samuel Sandoval

Service desk agent with several years of inside and field experience analyzing and solving challenging it issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved. Ambitious go-to person thriving under pressure and empathize with and support stressed-out clients.

• Front Office/Prescription Assistance Coordinator, Provided information and helped guide the flow of reordering/renewing medications and applications., Communicated and coordinated with patients and providers on what was needed for enrollment., Coordinated with pharmaceutical companies to provide medications for patients who can’t afford their medications.
• Tech Support Level 1, Provided Remote Assistance through POS (Oracle POS and NextGen) to troubleshoot any devices or program., Promptly followed up with stores regarding ongoing incidents (confirming if they had received their device and aided on how to replace with new device.), Provided assistance through Active Directory (i.e. Password Reset, Unlocking accounts), Actively listened and confirmed with Store Clerks, Managers and District Managers on any support needed in English or Spanish.
• Service Desk Lead, Aided other agents through chat and assisted with troubleshooting., Responded to escalated issues throughout the store brands., Monitored agent attendance