Samuel Santana
Comerica Center
Dallas,TX
3
Languages
2029
years of professional experience
Dedicated early-career professional with experience in ticketing systems, cash handling, and conflict resolution. Excels in customer service, effectively addressing inquiries and resolving issues. Experienced in supporting events and activities, demonstrating strong event coordination and communication skills. Recognized for reliability and attention to detail, contributing to efficient program execution under pressure.
Work History
Church Musician
11 Months- Led congregational music during worship services and special church events.
- Accompanied congregational vocals on piano, organ, or guitar to enhance the worship experience.
- Coordinated service music plans with pastor and worship team to ensure cohesive worship flow.
- Adapted music selections to align with worship themes and church traditions, fostering community engagement.
- Tuned instruments and prepared sound equipment before the church program.
- Attended monthly staff meetings to discuss upcoming events requiring musical accompaniment or direction.
- Processed musical piece requests from congregation members for specific musical pieces.
Ticket Salesperson
1 Year 7 Months- Sold event tickets at the Comerica Center box office and phone channels.
- Answered customer inquiries regarding ticket availability, pricing, seating options.
- Resolved customer inquiries on orders, refunds, and venue policies, enhancing customer satisfaction.
- Assisted customers with online ticket purchases and technical troubleshooting, ensuring smooth transaction experiences.
- Processed payments via cash, credit cards, or check(s) in accordance with company policies.
- Mediated conflicts between customers and management, facilitating effective solutions and maintaining positive relationships.
Community Work Volunteer
3 Years 9 Months- Coordinated school community events and student service projects, enhancing student engagement.
- Assisted teachers in preparing classrooms and scheduling volunteers, ensuring effective support for educational activities.
- Participated in school programs selling food and drinks, fostering community spirit and student involvement.
Furniture Mover
- Loaded furniture into trucks for clients at Anyone In Need.
- Transported heavy items safely through homes, stairs, and tight hallways safely.
- Disassembled beds and furniture for easier moving and reassembly.
Education
GED
- [English] AP Course
- [Algebra] AP Course
- Final Grade: [A]
- [DECA] Member
Skills
Piano accompaniment
Event coordination
Ticketing systems
Cash handling
Customer service
Customer relations management
Team collaboration
Team communication
Conflict resolution
Multitasking
Conflict resolution
Critical thinking
Cultural awareness
Basic math
Calm under pressure
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Church Musician
Prestonwood Baptist Church
11.2025 - CurrentRead More
Ticket Salesperson
Comerica Center
03.2025 - CurrentRead More
Community Work Volunteer
High School
08.2024 - 05.2028Read More
Furniture Mover
Anyone In Need
Read More
Newman Smith Highschool
GED
Read More