Samuel Santiago
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
8
8
years of professional experience
Work History
CSM Surface Prep
Watertronics
03.2024 - Current
- Obtained Forklift and Overhead Crane certification through company programs.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
General Laborer
Aerotek
08.2023 - 03.2024
- Worked with Hand/Power tools daily.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Bartender
The Salty Toad
05.2022 - 10.2023
- Kept bar presentable to meet customer needs.
- Performed closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Hand to hand liquor sales worth over $10,000 in sales a week.
Painter's Apprentice
Brian Debot Painting
07.2021 - 07.2022
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Repaired wall holes and scrapes.
Shift Supervisor
AutoZone
08.2020 - 08.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
Customer Service Representative
AutoZone
04.2019 - 08.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth of 5% by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Cutco Vector
06.2018 - 08.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Mentored new sales representatives.
- Responsible for over $7,000 of sales over three months.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Warehouse Supervisor
Integreat Technology Solutions
03.2016 - 05.2018
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Experience with shipping and receiving.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Education
Bachelor of Science - Health Care Administration
Carroll University
Waukesha, WI12.2022
Skills
- Teamwork and Professionalism
- Cash Handling and Management
- Problem-Solving
- General tool knowledge
- Liquor, Beer and Wine Knowledge
- Suggestive Selling
- Anticipating Guest Needs
- Outstanding Customer Service
- Handling Difficult Customers
- Billing and Payment Processing
- Age Identification and Compliance
- Patron Engagement
Timeline
CSM Surface Prep
Watertronics
03.2024 - Current
General Laborer
Aerotek
08.2023 - 03.2024
Bartender
The Salty Toad
05.2022 - 10.2023
Painter's Apprentice
Brian Debot Painting
07.2021 - 07.2022
Shift Supervisor
AutoZone
08.2020 - 08.2021
Customer Service Representative
AutoZone
04.2019 - 08.2020
Sales Representative
Cutco Vector
06.2018 - 08.2018
Warehouse Supervisor
Integreat Technology Solutions
03.2016 - 05.2018
Bachelor of Science - Health Care Administration
Carroll University
Similar Profiles
Douglas OttmanDouglas Ottman
Technical Customer Support at WatertronicsTechnical Customer Support at Watertronics
Donte DyerDonte Dyer
Warehouse Material Handler at Watertronics LlcWarehouse Material Handler at Watertronics Llc
JASON E. TAYLORJASON E. TAYLOR
Project Manager: Surface Prep Division, Epoxy & Concrete Polishing & Leveling at Allegheny Contract FlooringProject Manager: Surface Prep Division, Epoxy & Concrete Polishing & Leveling at Allegheny Contract Flooring
Deandre PipkinDeandre Pipkin
Senior Product Surface Prep at Trinity IndustriesSenior Product Surface Prep at Trinity Industries
Jason DelgadoJason Delgado
Surface Prep Technician at Delta Air LinesSurface Prep Technician at Delta Air Lines