Samuel Santos
Charlotte,NC
Summary
Dynamic sales associate with proven customer service skills at Hollister, adept at building rapport and enhancing customer satisfaction. Recognized for effective teamwork and problem-solving abilities, I excel in fast-paced environments, ensuring operational efficiency and a welcoming atmosphere. Bilingual in English and Spanish, I leverage communication skills to engage diverse clientele. Which makes me a motivated and outgoing individual with hands on experience in customer service and in the back rooms and as well in tea, based environments which made me overcome the shyness, i have when doing new things. I bring positive attitude,creativity, and a strong sense of professionalism to every role and qualities that help me thrive in fast paced , customer focused environments.
Overview
1
1
Certification
Work History
Sales Associate
Hollister
07.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Busser
Omega Coney Island
07.2025 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
High School Diploma -
Providence Senior Highschool
06-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- English
- Spanish
- Flexibility
- Critical Thinking
- Presentation Skills
- Customer Service
- Work ethic
- Collaboration
- Computer skills
- Leadership
- Adaptability
- Active Listening
- CPR
- Professionalism
Certification
- Certified Auto fundamentals
- Certified Auto 1
- CPR Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Hollister
07.2025 - Current
Busser
Omega Coney Island
07.2025 - Current
High School Diploma -
Providence Senior Highschool
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