Samuel Santos

• Took inbound and some outbound calls from Medicaid and Medicare members and facilities. Ensured safety of members and patients. Completed HIPAA verification. Followed company policies and maintained strict confidentiality.

• Customer Service oriented. Greet customers. Overall housekeeping of the rooms at Venetian and Palazzo. Pick up trash, mopping and scrubbing the entire bathroom. Change full linens and toiletries, Sweeping dusting and vacuuming. Full detail cleaning. Implementing OSHA stardards. Bio Hazard Safety. The Usage of HotSOS

• Customer Service. Pick up and Drop off customers. Help with Luggage and other items. Delivery Food and Grocery, Rideshare driver. 2018 Driver of the Year nominee. March 2018 Driver of the Month.

• New and Used cars sales. Handled Fleet and individual Sales. Marketing to sales to customer. Inside and outside sales. Generating leads and building new (In-home and business) sales. Products demos. B2B, B2C CRM software. Extensive sales/marketing and leadership trainings. "Sales Closer." Upselling other products and services. Pick up vehicle's from other locations/dealers. Deliver vehicle's directly to some customer's. Customer service and Retention.

Collection for Bank of America credit cards holders. Fast pace call center environment. Multi task and prioritize task effectively. Attention to details and problem solving. Talk-off for other collectors. Billing and Payment processing. Transfer transactions.

Company closed due to legal action in violation of the FDCPA.

Collection for Capital One customers. Customer Service/Support. Fast pace call center environment.

Multi task and prioritize task effectively. Attention to details and problem solving. Handled escalated customers. Talk Off for other debt collectors. Billing and Payment processing. Transfer transactions.

Company closed.

Customer Service, Support and Collection for Credit card holders. Fast pace call center environment.

Multi task and prioritize task effectively. Attention to details and problem solving. Talk-off for other debt collectors. Billing and Payment processing. Transfer transactions.

Company closed. Was bought out by Credit One.

Reporting directly to the Vice President of Operations. Orchestrate operation and Project Management for a team of Customer Sales/Service and Customer Support composed of 50+ team members.

Fast pace call center environment. Process Improvement and Process

Analysis. Multi Account Receivable for Bank of America Delinquent accounts. Fast pace call center environment. Billing and payment processing. Transfer transactions. Company closed due to legal action in violation of the FDCPA

Reporting directly to the Vice President Operation. Process Improvement and process Analysis. Project and Time management. Highly fast pace environment.

Manage and Orchestrate operations for Document processing of new accounts and Data Entry department composed of 50+ team members. Organizational skills and Strategic planning. Interview, hire, orient, train, lead and motivate. Received high volume of daily mails from USPS (50k-80k New

Applications for account opening) Process risk management fraud prevention. BSA and MLA. Multi task and prioritize task effectively. Handled Cash. Worked alot of hours. Approved unlimited overtime.

Frequent travel to Henderson, NV site.

Company filled bankruptcy due to legal action and was bought by Washington Mutual.

Family Owned Filipino Restaurant. Opening and Closing. Customer service. Take food and beverages orders. Clean tables and other general areas. Kitchen Stewart. Cash handling. Stocking and Inventory.

Sold the business after a year.

Reporting directly to the General Manager. Newly established business. Offering Novelty items and Marketing services. Business to Business.

Had to leave the company and went back to United States.

Customer Service and Sales of new vehicles. Cross selling and Upselling other products and services.

Sales and Marketing Prospecting new leads only In-home and In-business. Selling cars using only brochures and color charts and deliver the vehicle's to individual customers and businesses. Established and handled mostly government accounts. Top Salesman.Took a year off March '94 to '95 Opened family business Bay Billiards

Family Owned Billiard Hall with Deli section, retail store area, 60 inch TV (especially for football, softball and basketball games and DJ area. Opening and Closing. Prep business stocking, clean general area and billiard tables, Retail Area and Deli section tables. Take food and beverages orders and Upselling of merchandise such as T-shirt/Sweat suits, Cups, cue sticks and other items. Handled cash register (POS)Front and Back of the house (BOH)

Lead Operations and Customer service. Inventory, logistic and Asset Protection. Handled Training, Monitor and scheduling. Started a "Girl of the Night" on weekends and post their photos on billboard along the Hallway that enormous ly increased traffic.

Best hang out in the Bay Area in 1994. Having a waiting list on weekends of up to 2 hours or more.

• Model for print ads and TV Commercials. Professional Athlete in Shooting. Olympic Qualifier in Air Pistol event held in Beijing, China. Record breaker and Holder.

• Reporting directly to the Vice President. Responsible for the entire incoming shipments of logs from abroad at the pier. Managing employees on-site over night while unloading logs from the ship with safety complaince. Project management and and Time management. Analytical and organizational skills. Made executive decision. Handled some cash payrolls for this department. Based in the Philippines. Largest wood working company in the Philippines.