Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

SAMUEL SEGILOLA

Florissant,MO

Summary

Dedicated IT support professional with over 10 years of experience in troubleshooting, hardware/software deployment, and customer service. Adept at resolving complex technical issues, providing exceptional end-user support, and collaborating with cross-functional teams. I am currently seeking an IT support position where I can leverage my troubleshooting skills, technical expertise, and commitment to customer satisfaction to contribute effectively to organizational success. Eager to apply my strong multitasking abilities and detail-oriented approach to the role of EHR Application I Analyst, supporting BJC's implementation and optimization of Epic modules such as Grand Central and Prelude.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Service Engineer

BJC Healthcare
12.2024 - Current
  • Collaborate with project managers to plan and deploy new IT infrastructure across healthcare sites.
  • Configure and deploy VDI desktop hardware, software, and peripherals.
  • Provide Tier 1 and Tier 2 technical support, ensuring high-quality end-user experience.
  • Manage inventory, track incoming equipment, and perform hardware imaging.
  • Troubleshoot and resolve hardware/software issues, escalate complex problems as necessary.
  • Collaborated on cross-functional teams for efficient project management, meeting project deadlines consistently.

Software Engineer

Tech Mahindra
03.2019 - 12.2024
  • Configured and deployed hardware and software solutions across BJC Healthcare facilities.
  • Delivered Tier 1 and Tier 2 support, maintaining high customer satisfaction.
  • Managed desktop imaging, software implementation, and hardware repairs.
  • Maintained inventory accuracy and supported user training on VDI, Citrix, and Epic systems.
  • Collaborated with support teams to escalate and resolve advanced issues.

Desktop Support Lead

Apex Systems
04.2017 - 02.2019
  • Installed and configured Linux thin clients for VMware View deployment.
  • Provided comprehensive support and repairs for workstation equipment, peripherals, and software.
  • Led user training on VDI, Citrix, and Epic systems.
  • Managed hardware imaging, security patching, and troubleshooting.
  • Supervised a team, monitoring support cases and ensuring adherence to standards.
  • Enhanced user experience with proactive maintenance of hardware and software components.

Warehouse Technician

Spectrum
08.2013 - 04.2017
  • Delivered exceptional customer service through verbal and written communication.
  • Assisted field technicians with provisioning and reconfiguring modems and set-top boxes.
  • Managed inventory and audit of CPE equipment, ensuring accuracy and compliance.
  • Led a team of six technicians, meeting daily targets and maintaining process adherence.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
06.2028

Skills

  • Troubleshooting & Issue Resolution
  • Hardware & Software Deployment and Imaging
  • Active Directory & Microsoft Exchange
  • VDI Environments (Citrix, VMware)
  • Linux & Windows OS Support
  • Customer Relations & Service Excellence
  • Inventory & Asset Management
  • Leadership & Team Collaboration
  • Strong Communication Skills
  • Adaptability & Quick Learner
  • Active Directory
  • Citrix
  • Microsoft Exchange
  • SCCM
  • VMware
  • Linux
  • Hardware Imaging
  • Customer Service
  • Inventory Management
  • Network Configuration
  • Remote support
  • Equipment installation
  • On-site support

Websites

Certification

  • CompTIA A+ Certification — 2016-05
  • Computer Network Technology Certificate — 2017-06

Timeline

Field Service Engineer

BJC Healthcare
12.2024 - Current

Software Engineer

Tech Mahindra
03.2019 - 12.2024

Desktop Support Lead

Apex Systems
04.2017 - 02.2019

Warehouse Technician

Spectrum
08.2013 - 04.2017

Bachelor of Science - Computer Science

Southern New Hampshire University

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