Samuel Senterfitt
Redondo Beach,CA
Summary
Dedicated personal assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
Hennessy Tavern
02.2023 - Current
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals for each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach the highest care standards.
- Set goals of no less than $2,200 in sales
- Acknowledged outstanding staff performance to boost morale
Personal Assistant/ Office Manager
GR0
03.2020 - 01.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Took notes and dictation at meetings.
- Managed both the professional and personal lives of the founders.
- Ran errands, booked vacations and made sure that everything that they needed was taken care of.
- Made sure their calendars and emails were up to date.
- Managed an office of 30 employees, as well as over 25 remote
Hospitality Team Member
The Cheesecake Factory
05.2018 - 04.2020
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Property Manager Office Administrator
Champion Homes
08.2013 - 09.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Helped my family manage over 12 residential properties
Education
Associate of Arts -
The University of Texas At San Antonio
San Antonio, TX05.2014
High School Diploma -
Thomas A Edison
San Antonio, TX06.2011
Skills
- Proper Phone Etiquette
- Travel Administration
- Meeting Planning
- Customer Service
- Communication Skills
- Attention to Detail
- Google Workspace
- MS Office
Timeline
Hospitality Worker
Hennessy Tavern
02.2023 - Current
Personal Assistant/ Office Manager
GR0
03.2020 - 01.2023
Hospitality Team Member
The Cheesecake Factory
05.2018 - 04.2020
Property Manager Office Administrator
Champion Homes
08.2013 - 09.2017
Associate of Arts -
The University of Texas At San Antonio
High School Diploma -
Thomas A Edison
Professional References
Kevin Miller- Founder, and CEO of GR0 (386) 214-4931
Maria Gutierrez- Manager Cheesecake Factory (213) 640-0039
Kerry Champion- Investment properties Champion homes (210) 542-3534
Emily Blair Marcus- Founder Emily Blair Media (818) 399-7738
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