Summary
Overview
Work History
Education
Skills
Timeline
Training And Skills
Training And Skills
Generic

Samuel Shafer

Kissimmee,FL

Summary

Multifaceted Customer Service Professional with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Overview

23
23
years of professional experience

Work History

Bus Driver

Walt Disney World Company
06.2021 - Current
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Bus Diver

Mears
03.2021 - 06.2021
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.

Head Cashier

Lowes
08.2020 - 02.2021


  • Ensuring merchandise is accurately scanned and meets the needs of the customer
  • Engaging in safe work practices and encouraging others to do the same.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.

Flight Purser

American Airlines
01.2012 - 05.2020
  • Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
  • Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Managed inventory of in-flight food and beverage items for optimal resource utilization.
  • Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
  • Maintained compliance with Federal Aviation Administration regulations through adherence to standard operating procedures.
  • Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
  • Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
  • Maintained and completed administrative records and documents to meet company requirements.
  • Held flight attendants accountable to service expectations to meet company and regulatory standards.

Instructor

American Airlines
01.2013 - 05.2020
  • Professionally trained New Hire Flight Attendants following American Airlines expectations and FAA regulations.
  • Facilitated annual training to current Flight Attendants pertaining to safety and security procedures in accordance to FAA and TSA regulations.
  • Tested Flight Attendants to assess progress and adapted learning plans in alignment with performance.

Professional Flight Attendant

American Airlines
03.2001 - 05.2020
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Resolved passenger conflicts and medical emergencies during flights.

Assistant Manager

Wal-Mart
07.2009 - 12.2010
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Flight Service Management

Omni Air International
07.2003 - 11.2004
  • Collaborated with flight crew to maintain a safe and comfortable environment for passengers on every journey.
  • Mentored new hires within the team, providing guidance on company culture and best practices for delivering exemplary service.
  • Assisted in developing training materials for flight attendants, resulting in more efficient onboard operations.
  • Evaluated performance of flight attendants through regular assessments, providing constructive feedback to improve overall efficiency and effectiveness as a team.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

No Degree - Aviation Management

Spartan School of Aeronautics
Tulsa, OK

No Degree - Aviation Management

Baltimore County Community College
Baltimore, MD

Skills

  • Multitasking Abilities
  • Time Management
  • Problem Solving
  • Decision Making
  • Regulatory Compliance
  • Customer Relationship Management (CRM)
  • Teamwork and Collaboration
  • Product and Service Knowledge
  • Customer Service
  • Attention to Detail
  • Conflict Resolution

Timeline

Bus Driver

Walt Disney World Company
06.2021 - Current

Bus Diver

Mears
03.2021 - 06.2021

Head Cashier

Lowes
08.2020 - 02.2021

Instructor

American Airlines
01.2013 - 05.2020

Flight Purser

American Airlines
01.2012 - 05.2020

Assistant Manager

Wal-Mart
07.2009 - 12.2010

Flight Service Management

Omni Air International
07.2003 - 11.2004

Professional Flight Attendant

American Airlines
03.2001 - 05.2020

No Degree - Aviation Management

Spartan School of Aeronautics

No Degree - Aviation Management

Baltimore County Community College

Training And Skills

  • Aviation Management
  • Airline Operations
  • Aircraft Systems
  • Weather and Forecasting
  • Microsoft Office

Training And Skills

  • Aviation Management
  • Airline Operations
  • Aircraft Systems
  • Weather and Forecasting
  • Microsoft Office

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Samuel Shafer