Samuel Sharpe
Unicoi
Summary
Dynamic professional with a proven track record, excelling in strategic planning and client relations. Adept at enhancing operational efficiency and fostering strong relationships, I leverage CRM software proficiency and exceptional customer service skills to drive success and achieve ambitious goals. Passionate about delivering results and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Information Research Tech II
East Tennessee State University College of Nursing
Johnson City
07.2023 - Current
- Processed contracts for adjunct faculty and graduate assistants, ensuring accuracy and timely submission.
- Managed travel requests and reimbursement documentation to comply with ETSU policies.
- Built courses in registration system, enhancing student access and academic scheduling.
- Tracked Professional Development fund usage to support departmental budgeting and compliance.
- Executed departmental purchases while maintaining detailed records aligned with budget guidelines.
- Assisted with event planning and staffing, assisting with logistics and setup.
- Facilitated internal communications across college to improve information flow.
- Oversaw mail delivery, supply inventory, and organization of departmental supply closets.
BerniePortal Account Manager
Bernard Health
Nashville
06.2022 - 07.2023
- Built significant, productive and profitable long-term relationships with key clients in Employer Benefits market using expert customer service skills.
- Established and facilitated Mastermind Group for sharing best practices and increasing engagement with high-engagement accounts.
- Collaborated closely with team members to develop and achieve ambitious sales goals, resulting in numerous successful client upgrades.
- Represented company at annual national HR Conference in Nashville, TN, showcasing products and expanding network of potential clients.
- Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.
- Developed technical knowledge of cloud, data-center infrastructure, and other emerging technologies.
- Established high level of technical and business acumen, professionalism and trust across 60 accounts.
Customer Service Representative/Retail Manager Trainee
Andrews Apothecary
Winston-Salem
12.2020 - 05.2022
- Managed around 50 Incoming and Outbound Calls per day.
- Prepared shipping orders, including creating packing lists and putting in padding or cold packs to protect medications.
- Maintained accurate inventory counts and reported discrepancies of main stock and specially controlled substances.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Maintained high store standards in merchandising, security and visual presentation.
Front of House Staff
Sophie's Cork and Ale
Lexington
09.2018 - 10.2020
- Greeted guests to provide warm welcome and promote good customer service, managing anywhere from 10–120 guests.
- Managed transactions, including deliveries and cash register operations.
- Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with selection, often helping to develop new dishes.
- Operated POS systems and managed bar tabs to track revenue.
Education
Bachelor of Arts - English
University of North Carolina At Chapel Hill
Chapel Hill, North Carolina08.2019
Skills
- Strategic planning
- Client relations and account management
- Customer service and needs assessment
- Schedule management
- CRM software proficiency
- Records management
- Team collaboration
- Payment processing
Timeline
Information Research Tech II
East Tennessee State University College of Nursing
07.2023 - Current
BerniePortal Account Manager
Bernard Health
06.2022 - 07.2023
Customer Service Representative/Retail Manager Trainee
Andrews Apothecary
12.2020 - 05.2022
Front of House Staff
Sophie's Cork and Ale
09.2018 - 10.2020
Bachelor of Arts - English
University of North Carolina At Chapel Hill
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