Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
GeneralManager

Samuel Sickels

Columbus,IN

Summary

Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Sociable Server offering 20 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Retail & Freight Supervisor

Columbia Sportswear
Edinburgh, IN
11.2020 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Restocked and organized shelves during slow periods to maintain store appearance.

Head Waiter

Big Blue Cafe
Arcata, CA
09.2005 - 11.2019
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Implemented new POS system and trained staff members on use.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Education

Bachelor of Arts - English Literature

Humboldt State University
Arcata, CA
05.2009

Skills

  • POS System Operation
  • Product Demonstrations
  • Attention to Detail
  • Returns and Exchanges
  • Adaptable and Flexible
  • Building Customer Relationships and Loyalty
  • Payment Processing
  • Flexible Hours
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Loss Prevention
  • Product Knowledge
  • Safety and Cleanliness Standards
  • Ability to Lift 40 pounds
  • Item Ticketing and Pricing
  • Available Nights, Weekends and Holidays
  • Inventory Management
  • Customer Service
  • Team Leadership
  • Creative Thinking
  • Friendly and Helpful
  • Cash Handling
  • Register Opening and Closing
  • Reliable and Responsible
  • Team Supervision

Languages

French
Limited
English
Native/ Bilingual

Hobbies

  • I have been a dungeon master for tabletop games for over 25 years. I have conceived and written of many worlds & been able to moderate while players explored them.
  • In my downtime I write, golf, mountain bike & garden.

Timeline

Retail & Freight Supervisor

Columbia Sportswear
11.2020 - Current

Head Waiter

Big Blue Cafe
09.2005 - 11.2019

Bachelor of Arts - English Literature

Humboldt State University

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Samuel Sickels