Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Samuel Sieh

Samuel Sieh

Business Professional
North Liberty,Iowa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sales/Lead Management Supervisor & Office Manager

Five Star Home Improvement
05.2022 - Current
  • Prepares daily, weekly, and monthly reports including; accurate payroll hours, follow up plan on all existing leads and customer inquiries, coordination of repair work, accounts receivables updates, office inventory
  • Manages over 50 inbound and outbound calls per day
  • Ensures coordination between salespersons and potential customers
  • Established team priorities, maintains schedules and monitors performance
  • Responsible for follow up and collection of customer balances
  • Prepares estimates for full/partial roof, siding, and gutter replacements per Xactimate; industry’s leading software restoration program.
  • Responsible for implementing and maintaining company leaderboard- reflecting current pipeline sales, total sales, and upcoming projects

Absence Management Team Lead

Sedgwick CMS
10.2018 - 03.2020
  • Supervised four teams of examiners and eight technical operations colleagues for wide span of control; delegated some duties to others within unit.
  • Provided technical and jurisdictional direction to examiner reports on claims adjudication through 1:1 supervision.
  • Compiled, reviewed and analyzed management reports and took appropriate action.
  • Administered company personnel policies to drive and retain company staffing standards and training recommendations.
  • Interviewed, hired and established colleague performance development plans; conducted colleague performance discussions.
  • Provided support, guidance, leadership and motivation to promote maximum performance.
  • Trained new team members by relaying information on company procedures and safety requirements
  • Coached team members in techniques necessary to complete job tasks

Service Center Team Lead

Sedgwick CMS
05.2016 - 09.2018
  • Supervised 20 customer service representatives of service center department: providing leadership, direction, and support while monitoring team's daily performance.
  • Proven track record of development and coaching. 16 of my direct reports were promoted under my leadership. This accounted for 57% of promotions out of service center department-consisting of 235 Full-Time Equivalent employees.
  • Maintained records of training activities, colleague progress and program effectiveness.
  • Provided support, guidance, leadership and motivation to promote maximum performance.
  • Analyzed and resolved customer service issues.

Disability Representative

Sedgwick CMS
09.2015 - 04.2016
  • Made claim determinations to approve disability claims and made recommendation to management to deny claims based on disability plan.
  • Determined benefits due, made timely claims payments and adjustments based on Walmart short term disability plan guidelines.
  • Informed claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence or claims system.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered exemplary customer service to customers and colleagues.
  • Exceeded metrics daily based on team and business needs.

Leave of Absence Coordinator

Sedgwick CMS
10.2014 - 08.2015
  • Analyzed 30 FMLA claims daily to determine eligibility and certification in compliance with state and federal regulations.
  • Communicated with over 75 claimants/client inquiries regarding decisions and on-going expectations.
  • Maintained professional client relationships.

Customer Service Representative

Sedgwick CMS
02.2014 - 09.2014
  • Assisted 60-90 Walmart associate's with filing LOA and STD claims daily.
  • Answered associates questions and concerns pertaining to their claims.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

B.A. - Interdepartmental Studies – Business

The University of Iowa
Iowa City, Iowa
12.2013

Track Entrepreneurial Management Certificate -

University of Iowa
Iowa City, IA
12.2013

Skills

  • Operational Procedures
  • Operational Efficiency
  • Accounts Payable and Accounts Receivable
  • Clerical Support
  • Status Updates
  • Service Quality
  • Weekly Inventory
  • Inquiry Requests
  • Records and Database Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales/Lead Management Supervisor & Office Manager

Five Star Home Improvement
05.2022 - Current

Absence Management Team Lead

Sedgwick CMS
10.2018 - 03.2020

Service Center Team Lead

Sedgwick CMS
05.2016 - 09.2018

Disability Representative

Sedgwick CMS
09.2015 - 04.2016

Leave of Absence Coordinator

Sedgwick CMS
10.2014 - 08.2015

Customer Service Representative

Sedgwick CMS
02.2014 - 09.2014

B.A. - Interdepartmental Studies – Business

The University of Iowa

Track Entrepreneurial Management Certificate -

University of Iowa
Samuel SiehBusiness Professional