Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Slater

Charleston

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

13
13
years of professional experience

Work History

Store Manager

Speedway
Crosslanes
01.2018 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed daily banking activities such as deposits and withdrawals.
  • Developed strategies to maximize sales and profitability.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established customer service standards and monitored staff compliance.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Formed and sustained strategic relationships with clients.
  • Ensured compliance with safety regulations and company policies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Updated and maintained store signage and displays.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed orders to restock shelves.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Supervisor

john amos power plant
Saint Albans
02.2015 - 10.2017
  • Complied with company policies, objectives and communication goals.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Negotiated with suppliers to secure cost-effective resources.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Managed team of 18 employees, ensuring high productivity and quality standards were met.
  • Maintained positive working relationship with fellow staff and management.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Store Manager

Rent A Center Warehouse & Retail Store
Charleston
07.2012 - 12.2014
  • Operated a variety of machinery and tools safely and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

GED -

Dupont High School
Dupont Wva

Skills

  • Employee training
  • Inventory management
  • Sales strategy
  • Customer service
  • Financial analysis
  • Staff supervision
  • Payroll administration
  • Team building
  • Loss prevention
  • Problem solving
  • Employee scheduling
  • Multitasking and organization
  • Store displays
  • Talent recruitment
  • Recruiting and hiring
  • Accurate money handling

Timeline

Store Manager

Speedway
01.2018 - Current

Supervisor

john amos power plant
02.2015 - 10.2017

Store Manager

Rent A Center Warehouse & Retail Store
07.2012 - 12.2014

GED -

Dupont High School

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Samuel Slater