SAMUEL SLEDD
Charlotte,NC
Summary
I Pride myself on work ethic, personal ethics, ability to make customers happy and be someone that colleagues enjoy seeing and working with. I take the most pride in my work ethic and ability to continually make progress towards my goals & passions. I have worked very consistently throughout my educational career, starting in high school and continuing through nearly my entire time in college. I am dedicated to accomplishing the goals that I set my mind to.
Overview
2
2
years of professional experience
Work History
Relationship Banker
Bank Of America
01.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
Bartender
Limelight
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Something Fishy
03.2023 - 12.2023
- Delighted customers by offering pleasant service during their dining experience while presenting specials and providing guidance on best selections
- Helped build a functional team by training new employees on customer service, cash handling, and product & service knowledge.
Teller
Bank Teller / TRUIST
06.2022 - 09.2022
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs, all with a positive attitude and patience
- Reconciled cash drawer, while handling deposits and withdrawals for customers, typically handling $25k-$100k per day in financial transaction volumes
- Utilized complex software system, Enterprise Payments Processing (EPP), to perform KYC (Know Your Client) process and security verification for transactions
- When appropriate, referred clients to relationship bankers to assist in higher-level financial offerings, such as mortgages, consumer finance, lending, etc
- Completed bank training program, including Compliance, Customer Service, Commercial Banking, Transaction handling and Security measures.
Education
Bachelor of Arts (B.A.) - Communication Studies -
University of North Carolina Wilmington
Wilmington, NC12.2023
Skills
- Customer Service
- Reliable Team Worker
- Teamwork and Collaboration
- Multitasking and Organization
- Dependable and Cooperative
- Customer Relations
- Flexible and Adaptable
- Currently Learning Spanish
Timeline
Bartender
Limelight
05.2024 - Current
Relationship Banker
Bank Of America
01.2024 - Current
Server
Something Fishy
03.2023 - 12.2023
Teller
Bank Teller / TRUIST
06.2022 - 09.2022
Bachelor of Arts (B.A.) - Communication Studies -
University of North Carolina Wilmington