Samuel Soliman
Hasbrouck Heights
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Knowledgeable Insurance Broker with background in insurance brokerage, skilled in risk assessment and policy recommendations. Expertise in building strong client relationships and customizing insurance solutions to meet individual needs. Proven abilities in negotiation and policy management demonstrate strategic approach and keen attention to detail.
Overview
19
19
years of professional experience
Work History
Cashier
J & AME ONE
07.2024 - Current
- Delivered fast, friendly service, boosting customer loyalty and satisfaction.
- Trained new cashiers, enhancing team performance and efficiency during busy periods.
- Operated POS systems accurately, ensuring balanced drawers and resolving discrepancies.
- Quickly adapted to new technologies, reducing wait times and streamlining checkout.
- Restocked and organized front-lane merchandise, driving sales and improving inventory.
Cashier
J&BMP TWO SERVICES CORPORATION
07.2023 - 07.2024
- Handled fast, high-volume checkouts with speed and accuracy.
- Processed cash, card, voucher, and mobile payments flawlessly.
- Set up and maintained clean, eye-catching front displays.
- Opened and closed registers, ensuring accurate cash counts.
- Trusted to cover shifts due to strong reliability and work ethic.
- Built countless strong customer relationships through friendly interactions, encouraging repeat business.
Freelance Insurance Broker
Multiple Companies (Ex: AIG Ins./Orient Ins./GIG)
09.2006 - 06.2022
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Retained 85% of policyholders during annual renewal period.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking and other outreach methods.
Education
Insurance License – Financial Regulatory Authority - Insurance
Egypt Financial Supervisory Authority
Giza Governorate, Egypt09-2006
Bachelor of Arts - French Language And Literature
Minia University
Minia Governorate, Egypt12-2000
Skills
- Customer Service Excellence
- Work Ethic and Integrity
- Reliability and Punctuality
- Effective Time Management
- Patience and Empathy
- POS System Operations
- Professionalism and Courtesy
- Refunds and Exchanges
- Upselling Techniques
- Product Knowledge
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Professional Working
Timeline
Cashier
J & AME ONE
07.2024 - Current
Cashier
J&BMP TWO SERVICES CORPORATION
07.2023 - 07.2024
Freelance Insurance Broker
Multiple Companies (Ex: AIG Ins./Orient Ins./GIG)
09.2006 - 06.2022
Insurance License – Financial Regulatory Authority - Insurance
Egypt Financial Supervisory Authority
Bachelor of Arts - French Language And Literature
Minia University
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