Samuel Stillings
Bonney Lake
Summary
Dynamic sales professional with a proven track record at Columbia Distributing, excelling in customer retention and relationship management. Skilled in sales closing and competitor research, I consistently exceeded quotas and fostered long-term loyalty through effective communication and trust-building. Committed to driving business growth and maximizing client satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Representative
Columbia Distributing
10.2019 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
Store Manager
NAPA Auto Parts - Genuine Parts
02.2017 - 10.2019
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Auto Parts Counterperson
Sound Ford
01.2010 - 05.2019
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Organized parts storage and stocked inventory according to established guidelines.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
No Degree - General
Green River Community College
Auburn, WASkills
- Sales closing
- Network development
- Sales consultation
- Competitor research
- Price quote preparation
- Customer retention
- Time management
- Relationship management
- Customer relations
- Event participation
- Customer needs assessment
NAPA LEAD Management Training Graduate
A 7 month course of management training, with focus on customer retention, employee retention, product knowledge, as well as outside sales practice along side sales people in the industry.
Timeline
Sales Representative
Columbia Distributing
10.2019 - Current
Store Manager
NAPA Auto Parts - Genuine Parts
02.2017 - 10.2019
Auto Parts Counterperson
Sound Ford
01.2010 - 05.2019
No Degree - General
Green River Community College
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