Samuel Stokke
Longmont,CO
Summary
Dynamic manager with a proven track record at Pine Pizzeria, excelling in customer service and team leadership. Skilled in strategic planning and operations management, I enhanced customer satisfaction and loyalty through effective staff training and problem-solving. Recognized for optimizing labor resources and improving dining experiences, driving increased sales and operational efficiency.
Overview
5
5
years of professional experience
Work History
Manager
Pine Pizzeria
11.2023 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained staff in food preparation techniques and safety protocols.
- Coordinated scheduling to optimize labor resources during peak hours.
- Resolved customer complaints, enhancing overall dining experience and loyalty.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Server
Pine Pizzeria
05.2020 - Current
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Ensured accurate order processing through effective communication with kitchen staff and management.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to deliver efficient service during peak hours, improving table turnover rates.
- Assisted in training new servers on menu items and restaurant policies to promote team cohesiveness.
- Upsold menu items to enhance customer satisfaction and increase average check size during shifts.
- Gathered customer feedback to identify areas for improvement, contributing to enhanced operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
Chili's Bar and Grill
09.2022 - 11.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Silver Creek High School
Longmont, CO05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Strategic planning
- Operations management
- Project management
Timeline
Manager
Pine Pizzeria
11.2023 - Current
Server/Bartender
Chili's Bar and Grill
09.2022 - 11.2023
Server
Pine Pizzeria
05.2020 - Current
High School Diploma -
Silver Creek High School