Samuel Sutton
Milwaukee
Summary
Dynamic FOH & bar management with proven expertise in cocktail creation and staff leadership, honed at Artisan 179. Excelled in enhancing guest experiences and streamlining operations, boosting team cohesion, staff training and time management. Skilled in upselling strategies and bartending, with a knack for fostering positive environments and a loyal repeat customer base.
Overview
17
17
years of professional experience
Work History
Bar Lead
Maxie's Milwaukee
06.2022 - 01.2025
- Trained and mentored new bartenders and servers, resulting in improved staff performance and overall team cohesion
- Assisted the cocktail program by adapting traditional cocktails to be southern themed and promoting daily Happy Hour specials.
- Enhanced guest experience by providing exceptional service and maintaining a clean, fun, welcoming environment.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Demonstrated adaptability in managing various events, from private parties to large-scale corporate functions, providing exceptional service tailored to each occasion.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
- Engaged in suggestive selling and other sales techniques.
Server/Lead Bartender
Ca'Lucchenzo
09.2019 - 01.2022
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Participated in a streamlined order-taking process for diners and send courses at appropriate times.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
FOH Manager/Server/Bartender/Restaurant Bar Manager
Artisan 179
04.2012 - 08.2019
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers' preferences.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Resolved guests complaints while maintaining positive customer environment.
- Led training sessions for new staff, improving service quality and team cohesion.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Expo/Pantry/FOH Manager
The Original Pancake House
08.2007 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
DeForest Area High School
De Forest, WI06-2007
Skills
- Staff leadership
- Cocktail creation
- Upselling strategies
- Bartending expertise
- Time management abilities
- Professional demeanor
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bar Lead
Maxie's Milwaukee
06.2022 - 01.2025
Server/Lead Bartender
Ca'Lucchenzo
09.2019 - 01.2022
FOH Manager/Server/Bartender/Restaurant Bar Manager
Artisan 179
04.2012 - 08.2019
Server/Expo/Pantry/FOH Manager
The Original Pancake House
08.2007 - 09.2013
High School Diploma -
DeForest Area High School
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