Samuel Swanzy Ohene-Opare
Frederick,MD
Summary
Results-driven professional with 7+ years of experience in strategic growth, team leadership, and customer service excellence. Skilled in data analysis, project management, and relationship building. Adept at adapting to dynamic environments and delivering results under tight deadlines. Seeking a leadership role with a high-growth company to drive innovation and profitability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Investment Specialist - Quality Assurance
Department of Human Services
01.2024 - Current
- Assess financial and technical eligibility for federal and state assistance programs
- Support families by providing economic resources and protective measures for vulnerable members
Employment Services Specialist
Equus Workforce Solutions
08.2022 - 01.2024
- Counseled clients on career strategies and managed barriers to employment
- Delivered comprehensive employment services, including resume writing and labor market guidance
Team Lead
Sam's Club
08.2022 - 05.2023
- Trained new staff and maintained compliance with company policies
- Monitored team SMART goals and optimized operational efficiency
Assistant Store Manager
Family Dollar
05.2021 - 06.2022
- Supervised a team of 15, achieving a 10% increase in customer satisfaction
- Improved profit objectives, exceeding $500K in monthly district sales
Sales Representative
Fanmilk Milk Ltd
07.2010 - 02.2018
- Increased profits by 20% over 2 years through data-driven customer engagement
- Strengthened brand visibility through community initiatives
Education
BSc - Business Administration (Marketing)
Central University
Diploma - Marketing, Advertising, Public Relations
London Chamber of Commerce and Industry (LCCI)
Master's - Information Technology (Project Management)
University of Maryland Global Campus
08.2025
Skills
- MS Excel
- Agile/Scrum methodologies
- Automated Testing
- Portfolio Management
- Leadership
- Analytical Thinking
- Communication
- Team Collaboration
- Salesforce certified
Certification
- PMP, Active
- Certified Associate in Project Management (CAPM), 10/28/26
- Certified Scrum Master (CSM), 06/04/25
- Certified Salesforce Administrator, No Expiration
- CompTIA Security+CE, 11/04/26
- PMP
- Certified Scrum Master (CSM)
- Certified Salesforce Administrator
- CompTIA Security+
Affiliations
- PMI, SCRUM ALLIANCE
Timeline
Family Investment Specialist - Quality Assurance
Department of Human Services
01.2024 - Current
Employment Services Specialist
Equus Workforce Solutions
08.2022 - 01.2024
Team Lead
Sam's Club
08.2022 - 05.2023
Assistant Store Manager
Family Dollar
05.2021 - 06.2022
Sales Representative
Fanmilk Milk Ltd
07.2010 - 02.2018
Diploma - Marketing, Advertising, Public Relations
London Chamber of Commerce and Industry (LCCI)
Master's - Information Technology (Project Management)
University of Maryland Global Campus
BSc - Business Administration (Marketing)
Central University
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