Summary
Overview
Work History
Education
Skills
Briefsummary
Timeline
Generic

Samuel Taveras

Customer Service Representative
Deltona,FL

Summary

Hardworking and passionate with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help achieve company goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Peloton
01.2022 - 01.2024
  • Worked in technical trouble shooting assistance.
  • Dealt with selling warranties, and upholding company policy.
  • Made sales on the phone as well, upselling merch and additional products to wanting members
  • Learned de-escalation techniques, as well as phone etiquette.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Brand ambassador

Polo Ralph Lauren
01.2020 - 01.2022
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained clean, organized and professional work environment.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.

Assistant Manager

Little Caesars
01.2017 - 01.2020
  • Tasked with opening and closing the store to ensure everything would be ready for the day.
  • Count all of the inventory along with our register and safe money.
  • Make sure we kept a certain number of prepped food items on hand so that we would always be prepared for more orders.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Highschool diploma -

Everglades Preparatory Academy High School
Homestead, FL

Skills

  • Data Entry
  • Technical Troubleshooting
  • PCI Compliance
  • IT support
  • Call Management
  • Account updating
  • Scheduling
  • Information Security
  • Product Knowledge
  • Appointment Scheduling
  • Report Generation
  • Complaint resolution
  • Brand representation
  • Customer Service
  • Warranty Service
  • Delivery Scheduling
  • Call Center Operations
  • Problem Resolution
  • Payment Processing
  • Active Listening
  • Live chat support
  • Customer Education
  • Complaint Handling
  • Sales expertise
  • Computer Proficiency
  • Staff Training
  • Store maintenance
  • Proofreading
  • Order Processing
  • Product Promotion
  • Sales closing
  • Quality Assurance Controls
  • De-Escalation Techniques

Briefsummary

I consider myself a devoted worker with more than 3+ years of experience in customer service and sales, who has a proactive problem-solving style and great communication skills. I like to be neat and well-organized, with the ability to operate both individually and cooperatively in a team. I can also manage several tasks effectively in a fast paced setting.

Timeline

Customer Service Representative

Peloton
01.2022 - 01.2024

Brand ambassador

Polo Ralph Lauren
01.2020 - 01.2022

Assistant Manager

Little Caesars
01.2017 - 01.2020

Highschool diploma -

Everglades Preparatory Academy High School

Similar Profiles

CREATE PROFILE
Samuel TaverasCustomer Service Representative