Samuel Tavarez
Security & Loss Prevention Professional
Nanuet,NY
Summary
High-performing Manager that's familiar with managing a range of personalities to effectively build trust with stakeholders and achieve operational goals. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and exceed company goals. Successful at leveraging financial education to make frugal decisions.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Loss Prevention Site Lead (Multi-Site Leader)
Amazon
10.2022 - Current
- Provide leadership to a team of non-exempt Loss Prevention & Security professionals.
- Oversee and/or lead investigations of workplace violence, threats, suicidal ideations and other concerning behaviors; theft and fraud; conduct or support interviews of Amazon employees or third-party contractors.
- Promote trust and strong cross-functional business partnerships with Human Resources, Employee and Public Relations, Legal, Operations, Safety, Business Coaches, Delivery Service Providers.
- Plan, implement, and execute critical incident response, including protest activity, associate walk-outs, evacuations, law enforcement and media on site events.
- Coordinate and facilitate de-escalation, armed aggressor, intimate partner violence, and severe weather training.
- Draft or review case documentation to maintain compliance to all department, company and legal requirements
- Committee member/projects: Incident Management Training, Audit compliance, Professional Development, Diversity, Equity and Inclusion.
Store Manager
STARBUCKS COFFEE COMPANY
01.2019 - Current
- Coached partners on product knowledge, selling techniques, and significantly increasing customer satisfaction by 30%.
- Studied performance data/ P&L to evaluate and improve operations, sales by 38.7% and overall revenue of 42% in a $3 million cafe my first year.
- Reviewed and monitored scheduling, cutting unnecessary spending and other expenses to maintain quarterly/ yearly budget.
- District trainer.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reviewed performance data (Decision Center) to monitor results.
Executive Team Leader of Assets Protection
Target Corporation
07.2016 - 01.2019
- Internal & External theft investigations.
- Controlled reduction of inventory loss by protecting company assets.
- Reduced shrinkage to 1.25% by supporting department managers on company best practices by focusing on customer return process, vendor delivery accuracy, & damaging process.
- Identified, Investigated, documented and prosecuted an Internal theft case which resulted in a proven theft of over $300k in stolen electronic products.
- Wrote reports for internal, external theft
- Developed and launched on-site training for all new hires to foster awareness of loss prevention strategies.
- Collaborated with local & federal law enforcement partners to protect business from financial losses due to Identity theft, credit card fraud and counterfeit money activity. Led to over 40 external apprehensions & prosecution totaling over $800k.
- Increased external shoplifting apprehensions by 40% and a dollar amount of $30k by motivating and coaching direct reports on productivity and performance.
- Mitigated legal risks and oversaw internal and external shoplifter apprehension and detention.
Operations Manager
Target Corporation
01.2013 - 07.2016
- First to roll out Pack & Ship process in the northeast.
- Oversaw and led (2) offsite locations.
- Collaborated with vendors to effectively manage product delivery, spending and inventory accuracy.
- Oversaw our PMT team (Property Management Techs) along with prioritizing work orders created in-store and affectively assigned vendors for repairs.
- Identified and resolved ineffective operational practices through out different departments.
- Improved initiatives to advance operational efficiencies and increased revenue by focusing & maintaining a (97%) merchandise location accuracy. (Company goal 90%)
Education
Bachelor of Arts - Public Administration in Criminal Justice
SUNY Empire State College
Saratoga Springs, NY 08.2014 - 12.2018
Skills
Employee Relations
People Management
Employee training
Loss Prevention
Affiliations
New York City Police Department (NYPD)- Volunteer Police Sargeant.
June/2010-Present
New York City Police Department (NYPD)- Volunteer Police Officer.
Dec/2005-June/2010
Certification
Food Safety Certification
Timeline
American Heart Association-First Aid, CPR, AED Certification
09-2023
Loss Prevention Site Lead (Multi-Site Leader)
Amazon
10.2022 - Current
Store Manager
STARBUCKS COFFEE COMPANY
01.2019 - Current
Food Safety Certification
01-2017
Executive Team Leader of Assets Protection
Target Corporation
07.2016 - 01.2019
Bachelor of Arts - Public Administration in Criminal Justice
SUNY Empire State College
08.2014 - 12.2018
Operations Manager
Target Corporation
01.2013 - 07.2016
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