Samuel Taylor
Pendleton,IN
Summary
I have been in the Food and Customer Service Industry since I was 17 years old. Having lived in 3 different Countries, namely the United States, Mexico and Panama and lived in many places in the United States throughout my life, I have been blessed to acquire a great understanding of different cultures, peoples, and traditions. I truly know what it is to make people happy, and I also know how to do that by providing people with great food, hospitality and loyalty. My years of experience in Team Building and Management have allowed me to strengthen existing teams, make new ones, and leave a place better than I have found it. I have the ambition to always be growing, continue my learning in any capacity I can, and Develop the people I come into contact with.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Cheddars Stratch Kitchen
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Assisted in the opening, hiring and launch of the newly built restaurant.
Server
Cheddars Stratch Kitchen
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Lead the service team in Customer Service Satisfation scores
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Franchise Partner
Steak’N Shake
08.2022 - Current
- Analyze data and developed actionable recommendations to drive growth.
- Attend and participate in scheduled departmental and company meetings.
- Utilize required documentation procedures and methods to document calls, emails, tasks, documents and notes.
- Train new employees and Managers on proper protocols and customer service standards.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Take the lead in recruiting, hiring and training of team members.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
- Taking full and complete responsibility for the continued success, standards of cleanliness and health, and other required tasks in being an Owner/Operator of a fast food restaurant.
Regional Manager
Crumbl Cookies
02.2022 - 08.2022
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 3-4 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Oversaw The General Manager for each location ensuring understanding for each locations respective Schedule's, Product demand, Projected sales and business needs, and other business needs
- Worked alongside the owners of the Locations to be the liaison between the stores and the owners concerning any and all business needs.
Lead Culinary Manager
Cheddars Stratch Kitchen
01.2021 - 02.2022
- Motivated team of 10-20 employees to maintain high standards of food preparation and efficiency for 8-10 hours per shift.
- Scheduled kitchen staff of 10-15 people.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Culinary Manager
Cheddars Stratch Kitchen
02.2019 - 02.2020
- Scheduled kitchen staff of 10-15 people.
- Motivated team of 15-20 employees to maintain high standards of food preparation and efficiency for 8-10 hours per shift.
- Maintained kitchen hardware and repaired tools or ordered equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
Education
Chemistry
Oklahoma City Community College
Oklahoma City, OKApplied Business Management
BYU Idaho
Rexburg, IDSkills
- Customer Satisfaction
- Professional Relationships
- Bilingual (I speak Spanish Fluently)
- Cash Control
- Performance Goals
- Staff Meetings
- Manage Operations
- Management Training
- Franchise Operations
- Continuous Improvement
- Special Events
- Team Goals
Accomplishments
- Eagle Scout
- Fluent in Spanish
- Successfully Assisted in th Opening of various Businesses
- Took over a Fast Food Store Losing thousands of Dollars a month, and turned it into a Brand Standard Profiting store.
Languages
Spanish
Native or Bilingual
Timeline
Franchise Partner
Steak’N Shake
08.2022 - Current
Regional Manager
Crumbl Cookies
02.2022 - 08.2022
Lead Culinary Manager
Cheddars Stratch Kitchen
01.2021 - 02.2022
Culinary Manager
Cheddars Stratch Kitchen
02.2019 - 02.2020
Shift Lead Manager
Cheddars Stratch Kitchen
Server
Cheddars Stratch Kitchen
Chemistry
Oklahoma City Community College
Applied Business Management
BYU Idaho
Similar Profiles
Jadan WoodJadan Wood
Host Trainer/Server at Cheddars Stratch KitchenHost Trainer/Server at Cheddars Stratch Kitchen
Alejandra MunguiaAlejandra Munguia
Server at Cheddars Stratch KitchenServer at Cheddars Stratch Kitchen
Lilian SegesmanLilian Segesman
Server at Cheddars Stratch KitchenServer at Cheddars Stratch Kitchen
Cynthia MartinezCynthia Martinez
Restaurant Hostess at Cheddars Stratch KitchenRestaurant Hostess at Cheddars Stratch Kitchen
SUNDAY OKOLISUNDAY OKOLI
CORRECTIONAL OFFICER at INDIANA DEPARTMENT OF CORRECTIONSCORRECTIONAL OFFICER at INDIANA DEPARTMENT OF CORRECTIONS