Samuel Taylor Jr
Burlington,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Walmart
11.2023 - Current
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in the budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes;
- We have improved customer satisfaction through staff training in customer service and product knowledge.
- We improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Store Lead
Walmart
11.2021 - 11.2023
- Drives the financial performance and sales of the designated store area by reviewing and evaluating 95 million
- (P&L) 3%^ (YoY ) shrink 1.2% assisting in the budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
Store Manager
Royal Farms
08.2018 - 11.2021
- Experience managing a employees and 70+ indirect Demonstrated problem solving skills and analytical skills Excellent customer service skills, communication skills and interpersonal skills Track record of meeting or exceeding department performance goals management experience for employees and their performance HR Management, Labor Relations, or a related field
- Human Resource functions Experience with Microsoft Word, Excel, and Access
Assistant Manager E-Commerce
Wal-Mart Inc
02.2014 - 07.2018
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in the budgeting, forecasting, and controlling expenses in the designated business area to confirm indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Fresh Assistant Manager
Wal-Mart Inc
06.2012 - 02.2014
- Communicate with (or to) individuals or groups verbally and/or in writing (e.g
- Customers, suppliers, associates)
- Identify associate, customer, and/or supplier concerns Implement the business plan for the area of responsibility Maintain quality and safety standards in the area of responsibility Manage the troubleshooting of systems applications Monitor and manage productivity of area of responsibility Supervise and develop associates and leaders in the area of responsibility
- Trained and led a team of department team members.
- Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
- Increased repeat business by establishing loyalty programs that rewarded frequent customers with exclusive offers and discounts.
- Strengthened relationships with suppliers through regular communication, negotiation of favorable terms, and prompt resolution of any discrepancies.
GM Zone Merchandise Supervisor
Wal-Mart Inc
03.2005 - 06.2012
- Tactfully and speedily Responsible for the day-to-day operation in the store Maximize productivity effectively and efficiently Supervise, discipline, direct, train, and motivate zone staff Responsible for monitoring and taking action on all operational emails and requests Replies to customer service queries and concerns tactfully and speedily Ensure there is always proper staffing in the warehouse to complete the day's operational activities Ensure a safe and healthy work environment Develop and enforce safety and compliance procedures
- Increased retail space by 35% square feet by improving gross profits by 15%.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
Dispatcher II
Millville Police Department
03.2004 - 12.2011
- Answer and route all incoming emergency and non-emergency phone calls Receive and dispatch information to police officers using the Public Safety 10-Code, 800 MHz radios, telephones, computer-aided dispatch (CAD), and other telecommunications equipment Direct police officers to scenes of crimes, accidents or complaints reading maps, grids, and charts to ensure the destination is reached Monitor the radio system at all times to assist officers during emergencies Talk to citizens requesting assistance during crises and relay emergency information to appropriate response agency Input and retrieve information from computer-aided dispatch (CAD), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS) to relay to officers Read maps and locations to relay to officers and locate citizens in need of help
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
Education
Bachelor's degree - Criminal Justice
Rutgers University
Associate - Business Administration And Management
Cumberland County Community College
Vineland, NJDiploma -
Millville S. High School
Skills
- EXCEL
- OUTLOOK
- POWERPOINT
- MICROSOFT WORD
- WORD
- Cash Handling
- Merchandising
- Payroll
- Retail Management
- Sales
- Scheduling
- Team Building
- Office Management
- Inventory
- Training
- Receptionist
- Marketing
- Management
- Microsoft Excel
- Retail
- E-Commerce
- Store Management Experience
- Profit & Loss
- Assistant Manager Experience
- Recruiting
- Food Safety
- POS
- Supervising Experience
- Retail Sales
- Human Resources
- Interviewing
- Sales Management
- CRM Software
- Pricing
- Conflict Management
- Mechanical knowledge
- Quality assurance
- Logistics
- CICS
- Forecasting
- Purchasing
- Negotiation
- Business Development
- Process Improvement
- Account Management
- Supply Chain
- Learn
- Team Management
- Research
- Six Sigma
- Human Resources Management
- Analysis Skills
- Budgeting
- Software Troubleshooting
- Computer Networking
- Help Desk
- Active Directory
- Microsoft Windows
- Technical Support
- Telecommunication
- Talent management
- Guest Services
- Leadership
- Microsoft Office
- Accounting
- Warehouse distribution
- Manufacturing
- Business analysis
- Bookkeeping
- Restaurant experience
- Store management
- Organizational Skills
- Food Handling
- Restaurant management
- Product management
- Communication skills
- Strategic Planning
- Hospitality
- Fashion styling
- E-commerce
- Sales management
- Account management
- Supply chain
- Supervising experience
- Conflict management
- Operations management
- Office management
- Root cause analysis
- Training & development
- Project management
- Financial acumen
- Grocery store
- Profit & loss
- Cash handling
- Business development
- Analysis skills
- Human resources
- Employment & labor law
- Team management
- Customer relationship management
- Word, Outlook, ADP, Blackboard Microsoft Word, Excel, PowerPoint
Certification
- Food Safety Manager, 09/2024
- State of Delaware underground Storage, 08/2030
- Food Handler Certification
Achievements
- Reduced employee turnover by 10%.
- Won "Retail Sales Associate of the Month" Award in July of 2010 & 2014
- Associate of the Quarter" for exceeding all customer service goals. In 2016 & 2017
- Planned & Managed detailed scheduling to ensure adequate staffing through high-volume holidays
- Consistently Reduce Internal Shrink year over year in 2016 -2017- 2018 by 10 basis points
Workskills
Word, Outlook, ADP, Blackboard Microsoft Word, Excel, PowerPoint (10+ years), Key Holder, Retail Management
Timeline
Store Manager
Walmart
11.2023 - Current
Store Lead
Walmart
11.2021 - 11.2023
Store Manager
Royal Farms
08.2018 - 11.2021
Assistant Manager E-Commerce
Wal-Mart Inc
02.2014 - 07.2018
Fresh Assistant Manager
Wal-Mart Inc
06.2012 - 02.2014
GM Zone Merchandise Supervisor
Wal-Mart Inc
03.2005 - 06.2012
Dispatcher II
Millville Police Department
03.2004 - 12.2011
Bachelor's degree - Criminal Justice
Rutgers University
Associate - Business Administration And Management
Cumberland County Community College
Diploma -
Millville S. High School
- Food Safety Manager, 09/2024
- State of Delaware underground Storage, 08/2030
- Food Handler Certification
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