NetBeans IDE
Samuel Theron
Computer Science/Cybersecurity
Summary
Driven student leveraging studies in computer science with experience in configuring computers, software installation, servers, and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Offers strong interpersonal communication and task prioritization skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Computer Lab Monitor
Manchester Community College (State Of CT)
Manchester, CT
01.2020 - 08.2020
- Troubleshooted connectivity issues across networks such as Wi-Fi and software downloads for students.
- Provided excellent phone and desk side technical support to students and faculty by assisting with password reset and troubleshooting printer and other computer software.
- Configured hardware, devices, and software to set up workstations for students.
- Assisted students in using computer software, internet, and other services.
- Troubleshooted computer software and hardware issues
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Supported and monitored systems in operations in all PC and MAC labs across campus and input commands to troubleshoot areas.
- Used ticketing system to report major errors and repairs to IT.
IT Support
United Parcel Service, UPS
Stratford, CT
11.2006 - 11.2017
- Resolved diverse range of technical issues across multiple systems and applications for employees across various shifts.
- Provided Tier 1/2 IT support to non-technical internal users through in-person support services.
- Monitored systems in operation and input commands to troubleshoot areas.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved system, hardware, and telephone issues, improving efficiency among departments.
- Collaborated with supervisors to escalate and address inquiries or technical issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Maintained data security through regular virus tests and installation of protective software.
- Answered questions and provided information to employees about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Delivered onsite technical support for warehouse/hub.
- Wrote and reviewed service tickets to request maintenance for various types of technical equipment for escalation to tier 3 IT.
Education
Associate of Arts - Mathematics And Computer Science
Manchester Community College
Manchester, CT 09.2019 - 12.2021
Bachelor of Science - Computer Science And Cybersecurity
Central Connecticut State University
New Britain, CT 01.2022 - Current
Skills
First Aid/CPR
Java
SQL
JavaScript
JQuery
PHP
CSS & HTML
Software
Eclipse IDE
Oracle Database
MultiSim
MS Office Suite
G Suite
FileZilla
DropBox
Affiliations
Member of CCAFO (Central Connecticut Association of Football Officials)
Non-Athlete Member of USA Boxing (Referee/Judge)
Timeline
Bachelor of Science - Computer Science And Cybersecurity
Central Connecticut State University
01.2022 - Current
Computer Lab Monitor
Manchester Community College (State Of CT)
01.2020 - 08.2020
Associate of Arts - Mathematics And Computer Science
Manchester Community College
09.2019 - 12.2021
IT Support
United Parcel Service, UPS
11.2006 - 11.2017