Samuel Thomas
North Ridgeville,OH
Summary
Accomplished Banking Professional with 18 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts, and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Lending Advocate ( Mortgage Processing )
Apex Systems For Huntington National Bank
Remote, OH
11.2020 - 01.2022
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Researched and resolved discrepancies to maintain accuracy.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering [Type] loans.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Senior Licensed Relationship Banker
Citizens Bank
Brunswick, OH
08.2019 - 10.2020
- Presented new and additional products and services to existing customers.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Drove operational improvements which resulted in savings and improved profit margins.
- Evaluated client financial positions and identified most appropriate banking products.
- Located and pre-qualified customers for mortgages.
- Produced and executed loan packages.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
Relationship Banker IV Licensed, Banking Co-Manager
Huntington National Bank
Brunswick , Hinckley , Medina , OH
08.2011 - 08.2019
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
- Achieved 165% of yearly quota for the year of 2018.
- Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2015.
- Developed and maintained relationships with local real estate agents.
- Submitted over 5 million in combined consumer applications and mortgage application referrals.
- Successfully closed an average of $350,000 in loans per month.
- Successfully aided in closing over 3 million in investment sales since becoming licensed in June 2018.
- Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
- Delivered an exceptional experience and maintained productive relationships with area small businesses.
- Consistent top ranked referrer for business banking product lines including merchant services, treasury management, and payroll services.
- Located and pre-qualified customers for mortgages.
- Evaluated client financial positions and identified most appropriate banking products.
- Produced and executed loan packages.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Assistant Branch Manager
Citizens Bank
North Ridgeville OH
09.2004 - 08.2011
- Assisted in oversight of a branch team consisting of 5 customer service representatives and 3 personal bankers.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
- Trained and directed new hires during orientations.
- Trained all incoming sales team members.
- Exceeded regional annual sales target by 120-130%.
- Reviewed operational records and reports to project sales and determine profitability.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Top Performing Assistant Manager for 2008 and 2009
Education
High School Diploma - undefined
Elyria Catholic High School
2001
Skills
- Goal-oriented
- Accomplished manager
- Salesforce program expert
- Strong customer relations
- Strong interpersonal skills
- High level of accuracy
- Customer-oriented
- Cash handling expertise
- Rapid 10-key data entry
- Strong account analysis skills
Certification
Notary, State of Ohio
Life and Heath Insurance Licenses, State of Ohio
Series 6 License
Series 63 License
Series 65 License
Timeline
Home Lending Advocate ( Mortgage Processing )
Apex Systems For Huntington National Bank
11.2020 - 01.2022
Senior Licensed Relationship Banker
Citizens Bank
08.2019 - 10.2020
Relationship Banker IV Licensed, Banking Co-Manager
Huntington National Bank
08.2011 - 08.2019
Assistant Branch Manager
Citizens Bank
09.2004 - 08.2011
High School Diploma - undefined
Elyria Catholic High School
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