Samuel Thomas
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Experienced voice and accent trainer adept at building effective learning processes. Dedicated educator with 6 years of experience in language training and phonetics. Teacher trainer with 6 years of experience in training teachers on literacy development and phonology. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager Training
SIP Academy India Pvt Ltd.
07.2017 - Current
- Ensure proper implementation of ESL teaching in institutions
- Train faculty on phonetics and grammar periodically throughout the year
- Facilitate workshops on Teaching English as a Second Language
- Visit Institutions for class room observation and provide constructive feedback
- Analyse scores attained and make detailed CRO report
- Assist Sales team by providing product demo for teachers and staff
- Organise orientations for new sign ups
- Develop training materials and make constant development of the content
- Travel extensively to southern states to visit schools and conduct trainings
- Responsible for overall development of teachers.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Admission Incharge
Arbor International School
03.2015 - 06.2016
- Implementing ideas to increase the admissions and converting enquiries
- Executing the Admission procedure, files, registers and data of students
- Incorporating the functions of Administration
- Maintenance of student records
- Handling and counselling enquiries and fee related queries.
Process Associate
GE Global Servicing Private Limited
06.2012 - 08.2013
- Maintain high levels of customer satisfaction, primarily by following team’s compliance with performance standards, departmental controls and workflow prioritization
- Direct high volume service operation, and resolve discrepancies
- Monitor and analyze finances and performance indicators, by demonstrating a strong understanding of the organization and related patient.
Education
MA in English -
Osmania University
India01.2021
P.G. Diploma in English Language Teaching -
01.2019
Bachelor of Arts -
Sardar Patel College
01.2014
Intermediate -
Chaitanya Bharathi College
01.2011
SSC -
Jyothi Vidyalaya High School
01.2009
Skills
- Positive Attitude
- Compliance understanding
- Adaptability
- Effective Written and Verbal Communication
- Continuous Improvement
- Product and service knowledge
- Training and Development
- Analytical Thinking
- Active Listening
- Multitasking Abilities
- Staff Training and Development
Certification
Certificate in Teaching English Phonetics – voice and accent
Personal Information
- Pan Number: APIPT3660A
- Date of Birth: 04/24/93
- Passport Number: N4237082
Accomplishments
- Achieved targets by completing Content creating with accuracy and efficiency for CriCo English
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Timeline
Assistant Manager Training
SIP Academy India Pvt Ltd.
07.2017 - Current
Admission Incharge
Arbor International School
03.2015 - 06.2016
Process Associate
GE Global Servicing Private Limited
06.2012 - 08.2013
MA in English -
Osmania University
P.G. Diploma in English Language Teaching -
Bachelor of Arts -
Sardar Patel College
Intermediate -
Chaitanya Bharathi College
SSC -
Jyothi Vidyalaya High School
Certificate in Teaching English Phonetics – voice and accent
Similar Profiles
Dev MukherjeeDev Mukherjee
Area Manager at SIP Academy India Pvt. Ltd.Area Manager at SIP Academy India Pvt. Ltd.
Sushmitha KirubakaranSushmitha Kirubakaran
Course Instructor at SIP Academy IndiaCourse Instructor at SIP Academy India
Manisha ThakurManisha Thakur
Part-time Course Instructor at SIP AcademyPart-time Course Instructor at SIP Academy