Overview
Work History
Education
Skills
Projects
Certification
Timeline
Generic

SAMUEL TOLUWALASE OGUNRINOLA

Dekalb,Illinois

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Marketer Specialist

Leaf Home
01.2024 - Current
  • Assist the Field Marketing Manager in seeking both financial and marketing leadership approval on campaigns prior to campaign planning and execution
  • Researches competitors for ideas about improving their product or service offerings to attract more customers!
  • Continuously invent and deliver fully integrated campaigns that drive sales results
  • Work within the GitLab tool to ensure that the Field Marketing Manager is staying on track for project completion and hitting SLAs agreed upon by support teams
  • Analyzed competitor strategies and counteracted with targeted marketing efforts to maintain a competitive edge in the market.
  • Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
  • Improved lead generation by utilizing social media platforms to promote events and engage with potential customers.

Desktop Support Technician

Walgreens Boots Alliance
09.2023 - 10.2024
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Purchased, setup and installed new computers.
  • Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
  • Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
  • Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.

Assistant Manager

WING STOP
01.2022 - 09.2023
  • Oversee food preparation, checking that all kitchen staff are performing their duties
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Help the restaurant determine how much food and supplies need to be ordered
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

Customer Service Representative

MTN TELECOMMUNICATION COMPANY
12.2021 - 10.2022
  • Answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options
  • Document all inquiries, requests, resolutions, and follow-up tasks
  • Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Keep customer accounts current by updating databases during calls
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Assistant Front Desk Manager

The Flanders Hotel
01.2020 - 11.2021
  • Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
  • Implemented new procedures for improved front desk organization, increasing overall efficiency.
  • Assisted manager with guest check-in and check-out and provided customer service.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
  • Supported the achievement of budgetary targets by controlling expenses related to staffing levels or supplies.

Education

Bachelor of Science - Computer Science And Information Technology

Babcock University
Ilishan Remo, Ogun state

High School Diploma -

Methodist Boys High School
Victoria island, Lagos island

Elementary -

St Mary's Private School
Lagos state, Lagos island

Skills

    Technical Strengths: Nessus, Wire Shark, DNS Test Server

    Programming Languages: HTML, CSS, SQL, Java, C, C

    Digital Marketing: Search Engine Optimization (SEO), Search Engine Management (SEM), Email Marketing and Project Management

    Soft Skills: Leadership, Analytical, Attention to details, Communication, Problem Solving, Adaptability

Projects

PEN TESTING

Pen testing a website using  java, SQL injection, nessus, php scripting for current and future vulnerabilities and also inserting SQL injection.

Certification

  • Certified Ethical Hacking, Hiit Plc
  • Digital Marketing , Google
  • Bootcamp at APTECH
  • Digital Literacy Certificate, Hiit plc
  • Awarded for the successful completion of Oracle 12c SQL fundamentals, Oracle 12C Administrator, Android X8 Development, Java SE8 OCA & OCP, installing and configuring windows 10 client, CSCU, Comptia A+ and N+ courses , New Horizon
  • IL 20 Hour Security Training,
  • PERC Card
  • BASSET Card (Beverage Alcohol Sellers and Servers Education and Training Card),
  • Mandated Reporter,
  • Project Management, Google,

Timeline

Field Marketer Specialist

Leaf Home
01.2024 - Current

Desktop Support Technician

Walgreens Boots Alliance
09.2023 - 10.2024

Assistant Manager

WING STOP
01.2022 - 09.2023

Customer Service Representative

MTN TELECOMMUNICATION COMPANY
12.2021 - 10.2022

Assistant Front Desk Manager

The Flanders Hotel
01.2020 - 11.2021

Bachelor of Science - Computer Science And Information Technology

Babcock University

High School Diploma -

Methodist Boys High School

Elementary -

St Mary's Private School

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SAMUEL TOLUWALASE OGUNRINOLA