Samuel Tombrella
Anna,TX
Summary
Organized concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, as well as being flexible in any environment. Strengths include strong problem-solving skills, time management, multitasking, and the ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Concierge
Towne Park
Frisco, Texas
04.2025 - Current
- Always made sure visitors felt welcomed and relaxed.
- Assisted with check-in and check-out procedures, and provided directions to guest rooms.
- Responded promptly to all customer inquiries, while maintaining a friendly demeanor.
- Provide excellent customer service.
- Check in with nurses and assist with any tasks they need (e.g., give paperwork, sign DNRs, and help talk with patients).
- Covered breaks for other coworkers.
- Transmitted and received messages using telephones or telephone switchboards.
- Call in work orders when there are things that need to be repaired or removed.
Mechanic
Toyota Financial Services
McKinney, Texas
10.2024 - 03.2025
- I worked on almost every car made.
- Managed a small team to get things done efficiently.
- Collected parts to be assembled.
- Helped with customer service and complaints.
Online Personal Shopper
HEB Grocery Store
Frisco, Texas
01.2024 - 09.2024
- Provided detailed product information to customers.
- Determined the best delivery methods based on order size and destination.
- Greeted customers and provided excellent customer service.
- Created personalized shopping experiences for each customer.
- Assisted in selecting items according to customer preferences.
- Maintained accurate records of orders, returns, exchanges, and payments.
- Secured and stored items until customer pickup.
- Greeted customers and answered questions about products or services.
- Suggested comparable products to replace out-of-stock items.
Education
Automotive Mechainc - Automotive Engineering
Collin Technical College
Allen, TX08-2023
Skills
- Customer service
- Team management
- Parts assembly
- Technical troubleshooting
- Equipment maintenance
- Customer relationship management
- Adaptability to situations
- Relationship building
- Effective communication
Affiliations
- i played football and basketball in highschool which helped me in my leadership and adaptability
- i was in some student unions to help the school grow
Timeline
Concierge
Towne Park
04.2025 - Current
Mechanic
Toyota Financial Services
10.2024 - 03.2025
Online Personal Shopper
HEB Grocery Store
01.2024 - 09.2024
Automotive Mechainc - Automotive Engineering
Collin Technical College
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