Samuel Turner
Banning,United States
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
10
10
years of professional experience
Work History
Information Technology Specialist
United States Army
March ARB Riverside, CA
11.2009 - 11.2017
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Managed 50 customer support help desk tickets per day
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Mentored and guided employees to foster proper completion of assigned duties.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
Retail Sales Associate
Nike Factory Outlet
Cabazon, CA
12.2014 - 07.2015
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Restocked and organized merchandise in front lanes.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted 60 customer service requests per day
Security Officer
Securitas Security Services USA
Moreno Valley, CA
08.2013 - 08.2014
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Monitored employee activities, confirming compliance with security regulations.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Secured 48 doors in office and main building
Education
Associate of Arts - History
Mt San Jacinto College
San Jacinto, CA06.2024
High School Diploma -
Banning High School
Banning, CA06.2009
Skills
- Problem Solving
- Controls Recordkeeping
- User Support
- Report Preparation
- Document and File Management
- Ease with Computers and Technology
- Multitasking and Time Management
- Research and Analytical Skills
- Schedule Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Timeline
Retail Sales Associate
Nike Factory Outlet
12.2014 - 07.2015
Security Officer
Securitas Security Services USA
08.2013 - 08.2014
Information Technology Specialist
United States Army
11.2009 - 11.2017
Associate of Arts - History
Mt San Jacinto College
High School Diploma -
Banning High School