Samuel Turner II
Huntsville,AL
Summary
Creative Financial Aid Administrator committed to helping students connect with valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance.
Overview
4
4
years of professional experience
Work History
Financial Aid Administrator
Oakwood University
08.2022 - Current
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Authored 10 presentations and authored documentation for distribution to current and prospective students.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Represented financial aid office at group meetings with high school students and parents.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Processed federal financial aid verifications per federal and ED guidelines.
- Led 5 social media outreach programs, informing prospective students of available financial aid programs.
- Performed needs analysis of applications, accounting for financial and educational background information.
- Organized 5 workshops to educate parents on the importance of early planning for college expenses, as well as available financing options such as grants, loans, or work-study arrangements.
- Provided one-on-one counseling sessions for students seeking assistance with navigating the complexities of the financial aid process.
- Assisted students in securing scholarships by providing clear guidance on application requirements.
- Monitored progress towards institutional goals related to student retention and graduation rates through careful analysis of financial aid data.
- Coordinated outreach efforts to increase awareness of available financial aid resources among prospective students.
- Communicated effectively across various channels, including email campaigns, social media updates, presentations at events or meetings, resulting in increased engagement with key stakeholders.
- Reviewed and processed appeals for reconsideration, taking into account individual circumstances and institutional policies.
- Evaluated eligibility criteria for various funding sources, matching students with appropriate opportunities.
- Established relationships with external organizations to secure additional scholarship opportunities for deserving students.
- Fostered a supportive environment for students seeking financial assistance, empowering them to overcome barriers and succeed academically.
- Collaborated with other departments to ensure accurate data sharing and timely disbursement of funds.
- Optimized the use of financial aid resources by regularly reviewing and adjusting allocation strategies based on institutional priorities and student needs.
- Conducted regular audits of financial aid records, maintaining compliance with federal regulations.
- Improved student satisfaction rates by addressing concerns promptly and offering tailored solutions for each case.
- Counseled students and parents about financial aid options and program details.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Researched and updated industry knowledge on changing legislation and regulations.
- Helped college students obtain financial aid through loan programs.
Customer Service Advocate
Alorica
01.2020 - 02.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Analyzed customer feedback data to identify areas for improvement in processes and procedures.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
B.S. - Sociology
University of Alabama in Huntsville
Huntsville, AL05.2015
Skills
- Proficient in PowerFAIDS
- Proficient in Jenzabar
- Verification processes
- Verbal Communication
- Microsoft Office
- Data Interpretation
- Financial Planning
- Student Counseling
Technical Professional Skills
- Ability to interpret, use and accurately record data
- Strong oral and written communication skills, with the ability to prepare clear and concise reports
- Solving problems through critical analysis
- Proficient with Microsoft Office and related applications
Timeline
Financial Aid Administrator
Oakwood University
08.2022 - Current
Customer Service Advocate
Alorica
01.2020 - 02.2022
B.S. - Sociology
University of Alabama in Huntsville
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